The Regional Claim Leader oversees the West Region for the Direct Handle Operation which includes 4 jurisdictions. The position is responsible for all administration and technical oversight of the region. The total number of staff is approximately 50 people, consisting of Managers, Adjusters, Technical Assistants, and an Executive Claim Director.
Major Responsibilities:
Management of claims handling operations including all Workers' Compensation Claim types, complexity, and severity
Ensure timely and accurate serving practices
Management of Inventory to a 1-1 open to closed ratio
Effective management of vendor quality and service, establish and assist in maintenance of vendor panels
Support Loss and ALAE initiatives for the Direct Handle Operation
Improve Recovery efforts
Effective allocated and unallocated expense management
Medical Programs Collaboration with Regional Medical Manager on strategies and Measurement for improvement
Provi
Build and develop organizational talent
Partner with HR to manage talent and diversity, succession planning and build pipeline opportunities
Develop and execute strategies to create and maintain a dynamic and positive work environment and culture that enables staff to develop personally and technically.
Foster clear and consistent communication for the line of business on a regular and consistent basis
Provide strong Leadership on key projects and initiatives that make significant impact on the line of business
Identify and execute on development goals for key staff
Quality/Technical Management:
Drive claim teams/units to deliver better outcomes both in loss and expense
Improve Large Loss Management Communication - accuracy and clarity, presentation of claims to Executive Committee or to Underwriting
Ensure compliance with state and federal regulatory requirements as well as internal operational standards
Demonstrate knowledge of severity files and loss trends
Service, Marketing and Communication:
Lead or participate in underwriting, actuarial, client or broker meetings regularly and at a minimum of one meeting/quarter to promote relationships
Develop and maintain a "Living the Chubb Brand" culture throughout the claim discipline to maximize the customer/stakeholder experience
Enhance marketing strategies and capabilities for all units within the line of business
Manage the resolution of claim issues/complaints raised by internal and external business partners
Effectively manage complex business issues and problems
Ensure satisfactory ratings in all Operational Audit results
Ensure team's compliance with all service expectations and standards including development and implementation of actions plans as necessary to address deficiencies or training opportunities as identified by the audit process
Manage communication consistently with business partners on claim strategy, trends, loss notification and reserve committees
Lead efforts to collaborate with UW to promote producer and client relationships
Knowledge and Skills Required:
1) Strong leadership and management skills, ability to work with cross functional business units to achieve goals
2) Strong communication skills and the capability of communicating at all levels within the organization
3) Experience, expertise, and direct knowledge of workers compensation claim services, technical expertise, and jurisdictional knowledge in the West Region states of Arizona, California, Colorado, and Utah
4) Strong analytical skills and knowledge of claims data; ability to analyze claim trends and report on jurisdictional changes; ability to conduct staffing analyses
5) Catastrophic claim management expertise and oversight
6) General industry trends and knowledge of legislative activities about the workers compensation industry
7) Marketing skills and customer service skills
Requirements:
Bachelor's Degree in related field
10+ years of workers compensation claim experience at all levels; 5 plus years' experience in managing claims and people
The pay range for the role is $128,500 to $215,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found at https://careers.chubb.com/global/en/north-america. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
ABOUT US
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
