The Marketing Production Manager oversees the planning and implementation of marketing requests through the marketing project management system.

RESPONSIBILITY LEVEL:

The Marketing Production Manager oversees the planning and implementation of marketing requests through the marketing project management system. Serve as a subject matter expert, maximizing opportunities to leverage the project management system in support of the execution of project production requests that support business goals. Creates awareness for potential and existing challenges and provides consult on solutions to successfully deliver projects requested on time.

Implements organization's goals and may provide input into strategic goals for Marketing Operations. Conducts relevant research, evaluates data, and reports on findings, supporting the development and implementation process improvements. Has familiarity with the department budget, may provide input into spending decisions, particularly as pertains to vendors, systems, and projects. Typically works on projects and initiatives that span 12 months - 2 years.

PRINCIPAL DUTIES:

1. Manages projects through the marketing project management system:

a. Consult with internal stakeholders at various levels to gain context on what their marketing project request entails, gleaning specifications for the project, to include key dates and resources required to complete the request.(BC1)

b. Consults with leadership around ad hoc requests that require compressed timelines, unreasonable resource demands and communication back to the requesting business partner that the request cannot be met.

c. Identify when the request will not fulfill what's needed and suggest different deliverables to reach the desired outcome.

d. Recognize when new or modified products are requested and work with the team to establish proper workflow and templates within the system.

e. Work to minimize projects on hold, overdue and cancellations and communicate with assigned team member on overdue tasks.

f. Provide weekly, monthly, and yearly reports to your immediate supervisor and potentially leadership on the volume of work by business partner, cancellations, projects on hold and overdue projects in the system.

2. Manage or lead team meetings as needed. Support the execution of the daily scrum meeting where priority projects are reviewed with assignees. Solution for production problems and review new incoming work requests.

3. Assists with execution of Creative Kickoff meetings around new marketing requests and capture deliverables needed, timing and assignees. Identify needed or missing assets and any other additional needs.

4. Provide training to coworkers or others in the organization related to use of project management system.

5. Leading and Developing Talent: May partner with coworkers to advance their development. Leads work to standardize, organize, and ensure proper management of all assets created by the department.

6. Project and Change Management: May serve as a team member, or subject matter expert, for formal or department projects. Contributes ideas and helps develop solutions, while balancing demands of project work and routine job responsibilities. Engages effectively in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.

7. Problem Solving: Light supervision; works independently. Periodic review of work by manager or direct customer. Researches, analyzes, and evaluates situations and reports on findings. Solves advanced problems.

8. Technical Skill: Advanced knowledge of professional principles and skills. Comprehensive knowledge of principles, practices, and procedures of particular field of specialization.

9. Community Engagement: Champions Goodwill's community engagement initiatives. Aware of Goodwill's community partner organizational and participates in volunteer opportunities as pertains to role and interest. Participates in industry/knowledge groups.

10. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Two years of college education or experience equivalency, and 5+ years of marketing project or production management experience.

2. Agency or enterprise-level corporate experience preferred.

3. Experience with project management workflow and resourcing software.

4. Excellent written and verbal communication skills.

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds, or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.

3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise, and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.

4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities, or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.

5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.

6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

SKILLS & CAPABILITIES:

1. Strong organizational skills, coupled with marketing & communications business process knowledge.

2. Exceptional attention to detail and follow-through.

3. Strong leadership skills with ability to effectively engage and collaborate with cross-functional team.

PHYSICAL/SENSORY DEMANDS:

Remain stationary for extended periods of time, repetitive use of hands and vision required while using computer keyboard and work with written and electronic information, ability to hear and communicate on phone and in person.

Identify when the request will not fulfill what's needed and suggest different deliverables to reach the desired outcome. (BC1)

(SEW)