Job Description:

Location: Charlotte, NC

Salary: $33.00 USD Hourly - $35.00 USD Hourly

Description:


Customer Service Specialist


Location: Charlotte, NC


Duration: 6+ Months


Job Description: As a contingent resource, you will actively participate in low to moderately complex initiatives within the Customer Service domain. Your responsibilities will include identifying opportunities for process improvements, reviewing and analyzing basic or tactical Customer Service assignments, and addressing challenges that require research, evaluation, and alternative selection. You'll be dealing with low-to-medium risk deliverables and presenting recommendations for resolving complex situations. While doing so, you'll exercise independent judgment and develop a deep understanding of function, policies, procedures, and compliance requirements. Additionally, you'll provide essential information to client personnel in the Customer Service department.


Required Qualifications:

• At least 2 years of experience in Customer Service, Financial Services, or Contact Center roles, or equivalent demonstrated expertise through work experience, consulting, training, military service, or education.

Work Schedule:

• Monday to Friday, 7:00 AM to 6:00 PM

Training:

• 30 days of onsite training

Remote Work:

• After completing training, you'll work 5 days onsite and 5 days remotely.

Job Summary: You'll primarily focus on addressing brokerage complaints from CLIENT customers.


Top Skills:

Series 7 Certification (Must Be Active): You should have an active Series 7 certification or be within the 2-year window for reactivation.

Brokerage Operations Experience: Prior experience in brokerage operations is essential.

Customer Service Skills: Strong customer service experience is required.

Microsoft Products: Familiarity with Microsoft products is beneficial.

Verbal and Written Communication Skills: Excellent communication skills are essential.

Contact: rwest@judge.com


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