Job Description:

Location: REMOTE

Salary: $44.00 USD Hourly - $46.00 USD Hourly

Description: As Tax Filing Delivery Manager duties include, but are not limited to, the following:
• Responsible for overall client delivery and satisfaction in Tax Filing.


• Point of contact and responsible to support resolving client escalations with a sense of urgency and accuracy.


• Monitor and audit various tasks to identify trends and process improvement opportunities. Support implementation of process improvements.


• Development, review, and communication of RCA (Root Cause Analysis) completion and help downstream improvement efforts.


• Identify and lead process improvement efforts in tax filing processes.


• Work with other domains to (1) ensure client deliverables (2) identify and lead efforts to improve processes affecting delivery.


• Respond to client communications and escalate when needed; Communicate complex issues to clients as needed


• Ensure timely, accurate responses are provided to clients and/or other teams.


• Ensure proper TFSS (Tax Filing Shared Services) representation and facilitation of client meetings. (Providing timely, accurate updates and education regarding tax filing processes and point of views). • Support and provide timely research on compliance and regulatory issues. Facilitate issues requiring higher level escalation.


• Ensure and support compilation, reporting, and analyzing of metrics. Use metrics to drive improvements and close process gaps.


• Resolves/Pushes open items to resolution to align with Tax Filing point of view.


• Educates & coaches associates and clients and provides subject matter expertise related to tax filing


• Liaison with Client and Payroll Client teams for items related to tax filing.


• Educate clients and provide subject matter expertise for payroll tax filing


• Mentor and coach colleagues, managing performance and accountability.


• Coordinate and/or provide needed training for new colleagues or processes


• Coordinate and actively support SOP development, training, communication to team and maintain updates


• Support and oversee delivery operations, including Tax Filing suppliers (as appropriate) to ensure accurate and timely delivery


• Approve checklists - work checklist queue


• Coordinate testing for updated interfaces as required


• Variance analysis control point when issue needs escalation or analysis


• Review EFT setup to make sure all deposits set up for EFT payment, where applicable.


• Monitor and communicate "Applied for" statuses for any agency registration issues


• Communicate penalty and interest report to clients


• Support testing and implementation of new clients as needed


• Ability to problem solve and using tax knowledge and experience Education and Experience


• Minimum of 5 years' experience in payroll tax filing related field required


• Advanced understanding of payroll and tax and/or related subject matter desired


• Advanced understanding of regulatory and legislative guidelines desired.


• Demonstrated strong verbal & written communication skills required


• 2+ years client interaction and management required


• 3+ years people management experience required


• Strong computer skills with current technical knowledge required


• Master Tax experience desired


• ADP Smart Compliance experience desired

Contact: bjudge@judge.com


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