Posted in Other 9 days ago.
Location: New York, New York
Location: REMOTE
Salary: $44.00 USD Hourly - $46.00 USD Hourly
Description: As Tax Filing Delivery Manager duties include, but are not limited to, the following:
• Responsible for overall client delivery and satisfaction in Tax Filing.
• Point of contact and responsible to support resolving client escalations with a sense of urgency and accuracy.
• Monitor and audit various tasks to identify trends and process improvement opportunities. Support implementation of process improvements.
• Development, review, and communication of RCA (Root Cause Analysis) completion and help downstream improvement efforts.
• Identify and lead process improvement efforts in tax filing processes.
• Work with other domains to (1) ensure client deliverables (2) identify and lead efforts to improve processes affecting delivery.
• Respond to client communications and escalate when needed; Communicate complex issues to clients as needed
• Ensure timely, accurate responses are provided to clients and/or other teams.
• Ensure proper TFSS (Tax Filing Shared Services) representation and facilitation of client meetings. (Providing timely, accurate updates and education regarding tax filing processes and point of views). • Support and provide timely research on compliance and regulatory issues. Facilitate issues requiring higher level escalation.
• Ensure and support compilation, reporting, and analyzing of metrics. Use metrics to drive improvements and close process gaps.
• Resolves/Pushes open items to resolution to align with Tax Filing point of view.
• Educates & coaches associates and clients and provides subject matter expertise related to tax filing
• Liaison with Client and Payroll Client teams for items related to tax filing.
• Educate clients and provide subject matter expertise for payroll tax filing
• Mentor and coach colleagues, managing performance and accountability.
• Coordinate and/or provide needed training for new colleagues or processes
• Coordinate and actively support SOP development, training, communication to team and maintain updates
• Support and oversee delivery operations, including Tax Filing suppliers (as appropriate) to ensure accurate and timely delivery
• Approve checklists - work checklist queue
• Coordinate testing for updated interfaces as required
• Variance analysis control point when issue needs escalation or analysis
• Review EFT setup to make sure all deposits set up for EFT payment, where applicable.
• Monitor and communicate "Applied for" statuses for any agency registration issues
• Communicate penalty and interest report to clients
• Support testing and implementation of new clients as needed
• Ability to problem solve and using tax knowledge and experience Education and Experience
• Minimum of 5 years' experience in payroll tax filing related field required
• Advanced understanding of payroll and tax and/or related subject matter desired
• Advanced understanding of regulatory and legislative guidelines desired.
• Demonstrated strong verbal & written communication skills required
• 2+ years client interaction and management required
• 3+ years people management experience required
• Strong computer skills with current technical knowledge required
• Master Tax experience desired
• ADP Smart Compliance experience desired
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