Job Description:

The Specialist Contracts Booklets position is responsible for production support of standard member benefit booklets, employer group contracts, and provider directories for PA and AHNJ commercial business.

 

Duties

·       Production of standard benefit booklets and contracts, including validating and ensuring correct / accurate documents are delivered on time.

·       Monitor and respond to member benefit booklet, group contract, and provider directory requests.

·       Meet department quality and production measures.

·       Meet agreed upon service level agreements.

·       Assist with various department projects, handle document inquiries, research document history, and provide support to other staff members as needed.

·       Perform other duties as assigned.

QUALIFICATIONS:

Education

·       High school diploma required

Experience

·       Minimum 1-2 years’ experience in corporate work environment, preferably in a data entry role.

·       Basic to intermediate benefits and product knowledge (i.e., medical, vision, HMO, PPO, etc.) is preferred.

·       Ability to remain at desk most of the day engaged in “heads down” data entry work activity.

·       Ability to collaborate and provide support to others on the team.

·       Demonstrate ability to work in a deadline driven environment.

·       Ability to manage high volume of work with complete accuracy and thoroughness.

·       Basic level of customer service, benefits coding, claims knowledge is preferred.

·       Must be computer literate and demonstrate basic ability to operate in MS Office, particularly Word and Excel

Equal Employment Opportunity

Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability. 

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