Job Description:

Job Classification:

Investment Management - Investment Operations

A GLOBAL FIRM WITH A DIVERSE & INCLUSIVE CULTURE

As the Global Asset Management business of Prudential, we’re always looking for ways to improve financial services. We’re passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world. We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading global asset managers! 

If you’re not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that’s investing in your future by shaping tomorrow today. At PGIM, You Can!

What you will do

PGIM RELS is seeking an Agency Servicing Team Lead.  This position will be a hybrid position (3 days) in Dallas, TX. The candidate will be responsible for managing a Team of Sr. Servicing Specialists across Fannie Mae and Freddie Mac Multifamily products including Freddie Mac securitized deals.

What you can expect

• Responsible for managing and overseeing all servicing workflow throughout the life of the loan.


• Assisting in maintaining team environment by providing support, training, coaching, development, and performance management to team members.


• Conducting weekly meetings with staff to ensure all timelines are being met.


• Collaborate with Director as needed.


• Staying abreast to Fannie Mae and Freddie Mac Guide changes that may affect the portfolio.


• Assist with special project, as needed (audits, policy and procedures, metrics, system modules, etc.).


• Reviewing current processes and recommend process improvement as appropriate to enhance productivity, efficiency, and customer service.


• Cross-train to learn servicing nuances for other PGIM products to assist when necessary.


• Communicate and build relationships with other departments (such as Accounting, Asset Management, Special Servicing, other servicing teams, etc.) as well as other PGIM regional offices.

What you will bring

• Minimum of five years related commercial loan servicing management experience.


• Strong Knowledge of Fannie Mae and Freddie Mac Multifamily Guide.


• Strong quantitative skills and demonstrated analytical ability.


• Strong interpersonal and customer service skills are essential, including the ability to create/build and maintain relationships with internal/external parties.


• Ability to work well in a team environment and assist team members, take a proactive approaching to addressing team needs.


• Flexible with the ability to adapt in a constantly changing environment.


• Ability to think creatively and solve problems.


• Excellent written and verbal communication skills.

*PGIM welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

What we offer you

• Medical, dental, vision, life insurance and PTO (Paid Time Off)


• Retirement plans:


• 401(k) plan with generous company match (up to 4%)


• Company-funded pension plan


• 
  Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.


• 
  Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional health, and career development.


• 
  Tuition Assistance to help finance traditional college enrollment, approved degrees, many accredited certificate programs, and industry designations.

To find out more about our Total Reward package, visit Work Life Balance | Prudential Careers

About PGIM Real Estate

With $207.9 billion in gross assets under management and administration ($133.8 billion net),1 PGIM Real Estate provides investors and borrowers access to a range of real estate equity, real estate debt, agriculture, and impact solutions across the risk-return spectrum.

PGIM Real Estate is a business of PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU). PGIM Real Estate’s risk management approach, execution capabilities and industry insights are backed by a 50-year legacy of investing in commercial real estate, a 140-year history of real estate financing,2 and the local experience of professionals in 32 cities globally. Through its investment, financing, asset management, and talent management approach, PGIM Real Estate engages in practices that strive to ignite positive environmental and social impact, while pursuing activities that seek to strengthen communities around the world. For more information visit pgimrealestate.com.

Our Commitment to Diversity, Equity, and Inclusion

Prudential Financial, Inc. is focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.

#LI-Hybrid

#LI-SC1

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law. 

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please email accommodations.hw@prudential.com.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.

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