Equifax is looking for a Sales Support Consultant to join our Mortgage Account Team. This is a problem solving role, providing point support to the Mortgage Account Team from pre-sales through post-sales deployment, including sales information management, contracting, account set-up, onboarding, billing, and reporting. This position follows a hybrid framework requiring in-office presence at our Midtown Atlanta, GA location.
What you will do
Scale Customer Engagement of Sales Team
Maximize Sales resources' selling time by taking on back-office tasks
Connect with and coordinate internal resources to streamline contract-to-boarding processes
Support issue resolution around billing and general customer service
Assist with inquiries regarding billing, pricing, contracts, reporting and research
Proactively collaborate with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship.
Conduct research to communicate findings/solutions to assist the account team with maintaining and expanding strategic client base and revenue.
Maintain tools to support the Sales teams
Generate Client reporting and Client dashboards
Support efforts to address past due invoices and customer service issues, execute work orders
Coordinate with Customer Success Managers to support Customer training
Analyze sales performance records, interpret results and present
What experience you need
Minimum 3 years of sales support and/or customer service experience
Bachelor's degree or equivalent experience
MUST BE PROFICIENT IN Excel and Google Suite
Proven ability to manage and execute successfully multiple tasks and/or projects
What could set you apart
Prior Mortgage Industry experience
Tech or software, platform skills such as Salesforce or other similar CRM tools
Intellectually curious and insights driven
Delivers results and plays to win
Drives excellent execution
Has a sense of urgency, agility, and grit
Leads with integrity, and be personally accountable
Exceeds customers' expectations every day
Works together as one aligned global team (#OneEquifax)
Takes initiative to develop yourself and help others grow
