Assist in processing certification applications, involving accurate data entry.
Aid customers contacting a Help Desk for login resets or other issues.
Manage incoming calls, directing them appropriately and responding to inquiries professionally.
Offer initial customer support to eye care professionals.
Deliver exceptional customer service to volunteers, board members, customers, and the foundation with precise information.
Perform word processing tasks, coordinate mass mailings to members, and follow up on phone/email inquiries.
Maintain both electronic and hard copy filing systems for records.
Perform other tasks as assigned by the supervisor.
Requirements:
Proficiency in Microsoft Office Suite: Word, Excel, Access, PowerPoint, Outlook.
Minimum of two years of administrative/clerical experience.
Strong attention to detail, accuracy, and organizational skills.
Effective communication skills, both written and verbal.
Excellent time management, multitasking, and prioritization abilities.
High School Diploma; Further education beyond high school is preferred.
Additional Info:
Schedule: M-F 8am-4:30pm
Location: In-Office
Type: Contract-to-hire
Pay: $21-$24/hr
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
