Monitoring customer accounts and detecting overdue payments
Collecting and analyzing data for a selected payment/debt history
Reaching out to customers to discuss their debts
Consulting and helping clients with in case of billing and credit problems
Managing payments and refund operations
Developing measures encouraging timely payments
Managing historical records of account statuses and collection operations
Reporting on collection operations and customer account updates
Collection Specialist requirements are:
3+years' experience of working on a Collection Specialist position
Profound knowledge of collection techniques and billing procedures
Good knowledge of legal regulations in the debt collection area (such as FDCPA)
Easy working with targets
Excellent communication skills? both written and oral
Stress-resistant and productive
Good level of problem-solving and negotiation skills
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
