Ultimate Staffing is looking for an experienced and personable customer service representative for a thriving client company in Lawrenceville, GA. This candidate will be responsible for learning and understanding the goals/objectives of the company/department. This candidate will also be responsible for exceeding client expectations and ensure service levels are clearly understood.
*Full time hours
*Fully onsite in Lawrenceville, GA
*Pay rate $20-$22
Duties and Responsibilities
Answer all questions, calls and emails in a timely manner
Demonstrates the skills and product knowledge required to perform job functions.
Able to articulate e-mail, fax, and verbally communicate in a clear and concise manner.
Order entry
Send order receipt confirmation to customer
Send order shipping confirmation and ETA to customer after coordinating with all internal
Send order change communication to customer as necessary
Internal coordination with all departments regarding order
Send price change communication to customer
Coordinate material returns from the customer and generate credit request
Set up new customer account in X3
Invoicing to customer - generate the invoice and send it to the customer upon approval
Coordinate and send out liquid and cured samples to customers
Checking and confirming inventory for customers and salesman
Managing and consolidating finished goods inventory
Check order status/electronic orders
Check inventory
Provide product information and pricing
Process credits, return authorizations and factory charge backs.
Tracking and scheduling shipments
Research and resolve customer inquiries
Update customer experience center with relevant inquiries
Reviews appropriate daily reports
Monitor stock levels
Follow and adhere to department/company guidelines
Assisting customers with orders
Processing Orders
Working closely with warehouse and production team on shipments
Requirements
Superior verbal and written communication skills with a strong ability to solve problems effectively and efficiently
Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly
Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals
1-2 years minimum as a customer care representative in a warehouse setting preferred
Experience with shipping/understands shipping, bill of lading and scheduling shipping is important
Chemical/paint industry, or construction industry is a plus.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.