Customer Service Specialist for an Interior Design company.
This is a temporary position for 3 months- please only apply if you are committed for 3 months.
This job will be onsite, Monday-Friday from 8am-5pm.Location in Costa Mesa close to the 405 Freeway!
The ideal candidate will be responsible for providing exceptional customer
service experiences to our customers. This role involves handling inquiries, resolving
issues, and ensuring customer satisfaction through effective communication and
problem-solving skills. The Customer Service Specialist will represent our company's
values and commitment to excellence in every interaction.
Duties:
Serve as the first point of contact for customers via email, phone, and chat.
Respond promptly and professionally to customer inquiries, concerns, and complaints
Provide accurate information about products to customers.
Schedule order shipments based on customer orders and delivery requirements
Prepare and process shipping documentation, including bills of lading, shipping labels, and customs forms.
Provide customers with shipment tracking information and updates as needed.
Assist customers with placing orders, processing returns, and resolving any issues.
Requirements:
Excellent communication skills, both verbally and written
Strong interpersonal skills with ability to build rapport and trust with customers
Empathetic and patient demeanor with the ability to handle difficult situations professionally
Lookin at a start date of May 13th!
Please apply or email your resume to:
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
