Background Information: Innovative Defense Technologies (IDT), provider of automated software testing, data analysis, and cybersecurity solutions for complex, mission-critical systems in the US Department of Defense (DOD), is seeking a Training and Support Lead to be based in our San Diego office.
Overview: The training and support lead will prepare and conduct training for IDT's flagship ATRT Enterprise Platform in classified and unclassified lab environments. This position calls for a detail oriented highly organized individual to work in a fast-paced environment, focused on customer satisfaction. The training and support lead will prepare training materials for new AEP features, conduct training events, and act as the first line of defense for customer issues. The training and support lead also assists software engineering teams by providing detailed customer feedback on designs, interfaces, and issues. Finally, the training and support lead works directly with engineering team as an on-site subject matter expert for one or more AEP applications providing engineering teams with detailed information about issues using log data and debug consoles.
All applicants must be able to obtain/maintain an active U.S. Security Clearance.
Responsibilities Include:
Develop training curricula for new product features.
Conduct training events with customers.
Train new trainers guiding them on methods to make materials more understandable.
Collect user feedback on issues, enter issues into tracking system, and produce reproducible steps to verify for engineering teams.
Summarize user feedback to engineering teams in the form of presentations and white papers.
Conduct on site troubleshooting support sessions with engineering teams in classified lab environments.
Provide engineering team support during on site sessions or remote debugging sessions to describe issues experienced on site
Minimum Required Qualifications:
3+ year(s) of experience in engineering, software and/or testing environments
Required Skills:
Ability to develop new training materials and training curriculum
Ability to collect customer feedback and distill main issues experienced by the customer
Basic troubleshooting skills on modern computing systems (e.g. verify and resolve network connectivity)
Familiarity with Automated test tools
Executing software from a debug console, setting break points, evaluating variable values during execution
Preferred Skills:
Bachelor's Degree preferred in Computer Science, Information Technology, Computer Engineering, Electrical Engineering, Systems Engineering, Physics, or Math
4+ years of experience operating US Navy tactical systems
Experience operating the US Navy Aegis, SSDS, CANES, ADNS, or radio systems.
Experience with software testing, test automation, and test tools
Understanding of test automation design patterns, and software testing principles and methodologies
Understanding of the Software Development Life Cycle (SDLC)
Proficiency with source code control systems (e.g. Git) and bug tracking systems (e.g. Jira)
Proficiency in a Linux operating environment
Java, Python, C++, or JavaScript coding familiarity
Competencies:
Excellent verbal and written communication skills
Attention to detail, with a high level of diligence and accuracy
Ability to collaborate and communicate closely with peers, developers, and customers to document, manage and communicate test results
Initiative, creativity, reliability, teamwork
Strong organizational and planning skills
Pay Range*:$85,500 - $139,650 or $102,600 - $179,550
*Pursuant to California Senate Bill 1162, IDT is required to disclose the "pay scale" or "pay range" associated with a job posting. Notably, however, this amount may not be reflective of actual compensation that may be earned as pay is dependent on a candidate's experience, skills, and education. The posted range does not include bonuses, commissions, tips, or other benefits. Click here for additional information about Senate Bill 1162. IDT is often looking to place multiple candidates at various levels. Therefore, more than one pay range has been included, commensurate with experience.
EEO Statement: IDT is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other basis protected by federal, state, or local law.
