We are proud to be America's Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners.
As we continue to expand, our focus remains on providing a top-notch work experience for our employees. If you are a quality-oriented individual who values integrity and hard work, then we want to talk to you! With our excellent review ratings on both Indeed and Glassdoor, Nextech has become the place to be for those in the HVAC Industry. Come join our team and start moving your career forward!
Role:
The HVAC/R Service Operations Manager will oversee the operations of the service department as well as HVAC Technicians. In this role, the candidate will work directly with the team to support staff, organize, direct, coordinate and control service activities to achieve outstanding customer service & brand recognition. The ideal candidate will have previous HVAC Technical experience, high-energy, and be an effective communicator. This position is critical to the development of our operational team & quality of support we provide to our customers.
Benefits:
Excellent Health Insurance options including a FREE employee only option
Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
FREE life insurance equal to your annualized pay rate
401k with a 50% match up to the first 5% of your contributions
7 paid Holidays
2 paid Personal days
10 paid Vacation days
Responsibilities
Responsible for full financial for operations
Review company reports such as PMs, CINB, SLA and P&L and share with team
Take calls for customer escalation issues & being able to provide a solution
Ensure company goals are met monthly/quarterly/yearly
Manage all Service-Level Agreements (SLA) with current/new clients
Recruit, hire, and develop service operations team
Develop training plan for service support team
Delivery of goals and metrics for assigned group
Evaluate and perform annual reviews
Identify and communicate where improvements can be utilized
Quality assurance on all work performed at customer facilities
Cover in absence of the next level managers
Create, communicate, and send weekly activity schedule to VP of Operations
Qualifications
7+ years of Management experience for an HVAC contracting business or building-related services company
Have an HVAC/R Technical Background
Understanding of the principles of quality management with respect to effective communication
Experience with management and conflict resolution
Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
Ability to adapt to very fast-paced environment and deadlines
Excellent interpersonal and communication skills, both written and oral