Applicants must be local to St. Louis, MO area

POSITION SUMMARY

Responsible for contacting insurance companies, collecting, posting and managing account payments, resolving escalated billing issues. This position will use a combination of analytical, problem solving and communication skills while blending excellent customer service with persuasive collection efforts. The role requires judgment and initiative while following established guidelines to reach payment resolution. Interaction with various departments is often necessary in order to resolve member issues.

ESSENTIAL FUNCTIONS

• Technical expert with depth or breadth of knowledge within Enrollment/Billing.


• Audits accounts and enrollment/billing processes to identify improper charges, validate transactions, and ensure accurate and timely payment of amounts due.


• May identify and recover debts due to the organization and refer delinquent accounts to external collection agencies.


• Handle patient phone calls and answer questions regarding patient statements/invoices.


• May manage specific Enrollment/Billing processes and programs.


• Provides guidance, coaching, and direction to more junior team members of the team.


• Acts independently working under limited supervision.

QUALIFICATIONS

• HS Degree (or equivalent).


• 2+ years' experience of healthcare/insurance collections.


• PC Skills including Microsoft Outlook, Excel (pivot tables, formulas, v-lookups), Word and Internet.


• Professional and courteous phone presence.


• Detail oriented and strong organizational skills.


• Self-starter and team player.


• Focus on quality and service.


• Demonstrated ability to meet multiple deadlines and manage a heavy workload.


• Integrity to handle sensitive or confidential information is critical.

ABOUT THE DEPARTMENT

If your niche is in financial reporting and analysis, underwriting, cash management, audit or investor relations, our Finance department may be a perfect fit for you. Our teams within Finance work together to ensure that spending stays on track and that we remain a profitable industry leader. We're always on the lookout for innovative people who will bring outside-the-box thinking to our team.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.