Posted in General Business 12 days ago.
Type: Full-Time
Location: Richardson, Texas
So, what's the role all about?
The Director, Technical Account Management is a trusted advisor to NICE's customers and will provide both proactive and reactive post-implementation support. Ensuring alignment with the Customer's priorities and NICE's business objectives. They are responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts as an extension on the Support Management Team focused on escalation management, Technical Communication, driving resolution and technical best practices. Managing a team of Technical Account Managers and carry the responsibilities of First Line Escalation, Reporting / Analysis, Coaching. With involvement in the annual review process for team members within their region.
How will you make an impact?
Have you got what it takes?
What's in it for you?
Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 4109Reporting into: Director, Technical Account Management, CX
Role Type: Director
Fiesta Mart
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Fiesta Mart
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Fiesta Mart
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