As an Access Associate Lead, you play an integral role to our high-quality standards of customer care. In this position you will be the team lead (no direct reports) to the Infusion Authorization team in oncology. This requires extensive knowledge of insurance and authorization process and well and maneuvering within the EMR to find necessary information.
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ATTRIBUTES
Ability to lead and take direction
Basic computer skills
Excellent customer service and communication skills
Bilingual preferred
RESPONSIBILITIES
Leadership. Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/manager
Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
Registration & Verification. Complete the registration process for patients and/or their representatives as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable
Billing & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy
PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
PAY RANGE: $18.00 - $23.00
The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran
