As an Intake and Scheduling Coordinator at Nystrom & Associates you will be the first point of contact for patients - answering in-bound phone calls and making out-bound phone calls to schedule patients for medical appointments at one of our outpatient mental health clinics. You'll be part of a call center team helping patients who are experiencing personal, emotional, marriage, family or psychological problems. You'll play an important part of that process by answering phones and handling calls in a friendly, welcoming, and timely manner.

Responsibilities include:

Answer patient phone calls in a timely and courteous manner
Accurately schedule and educate patients on appropriate mental health services
Collect payment information for copayments, private payments, patient balances and records payments
Escalate phone calls to the Call Center Management Team/Clinic Office Managers when appropriate

Key Attributes of a successful candidate include:

Customer service skills - an empathetic, active listener, who has strong follow through skills and understands the importance of providing compassionate customer service.

Individuals with previous experience working in a fast-paced food/beverage industry role (such as: barista or waitstaff), as well as banking (such as a teller) or childcare (nanny, special education assistant, etc.) tend to excel in this role

De-Escalation skills- at times, you will take calls from individuals in a crisis of some kind, the ability to utilize de-escalation skills in those situations is key.
Critical thinking skills - the ability to think creatively, problem solve, work independently, and identify how to best address the issues a patient may be experiencing.

Requirements:

Able handle a high volume of calls
Strong ability to multi-task, handle stress, deescalate, and problem solve
Positive attitude and ability to be flexible
Proficient with using computer systems and typing; Working knowledge of Microsoft Office is ideal but not required
Bachelor's Degree preferred; High School Diploma required
An interest in psychology, counseling, the behavioral sciences, social work, or healthcare is preferred

Hours (Please ensure that you can work the listed shift below - full-time only):

Benefits:
Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:

Medical & Dental insurance
Opportunities for professional growth and career advancement
Health Savings Account (HSA) / Flexible Spending Account (FSA) for applicable medical and dependent care expenses
Paid Time Off (PTO) & Paid Holidays
401(K) Retirement Plan with an employer matching program
Supplemental insurances, such as short-term disability, cancer insurance, and accident insurance
Partnerships with local universities for tuition discounts:

St. Mary's University - 10% discount
University of Northwestern - St. Paul - 10% discount for select programs
Bethel University - $400 Scholarship per term for select programs
Capella University - 10% tuition discount plus additional perks
Adler Graduate School - 10% tuition reduction

keywords: Behavioral healthcare, mental healthcare, customer service, front desk, receptionist, clinic receptionist, clinic representative, office coordinator