DeVry University strives to close our society’s opportunity gap and address emerging talent needs by preparing learners to thrive in careers shaped by continuous technological change. Through innovative programs, relevant partnerships, and exceptional care, we empower students to meaningfully improve their lives, communities, and workplaces.

Our colleague experience is an area of obsessive focus. At DeVry University, we care about you. Because, only through you can we deliver our unique Care Formula to our learners and partners.

Opportunity

This remote, work from home, role is responsible for accurate and timely processing of non-title IV funding through various accounts receivable functions on student accounts, providing strong support to our internal and external partners to promote student success. Our colleagues embody the TEACH values and embrace synergies to create positive student outcomes and prompt account resolutions. This colleague is charged with being a role model for the organization’s TEACH values and fosters a culture of CARE consistent with our mission, vision, and purpose. 

Essential Duties and Responsibilities

• Applies knowledge to support university student accounts receivable (AR) functions administering payments, reversals, refunds, adjustments, NSFs, and write-offs adhering to 90/10 regulations and audit controls.


• Adheres to student loan servicing regulations to prepare loan originations with university service provider.


• Works collaboratively with internal and external stakeholders to reconcile student accounts and resolve ledger variances.


• Prepares various AR month end and collection performance reports.


• Supports internal and external audit inquiries.


• Drafts applications, disclosures, and retail installment contracts for repayment arrangements.


• Processes institutional loan applications.


• Provides administrative support for bad debt charge-offs, handling 3rd party agency invoices, and reporting direct payments.  


• Assists administratively in promptly processing bankruptcy claims, discharges, dismissals, and filing of proof of claims.


• Assists with 3rd party agency portfolio, monitoring receipt of company payments and student owed debt.


• Backfills collection efforts, as needed, on outstanding receivable balances conducting outbound phone calls, sending email communications, and negotiating mutually acceptable repayment terms with students.


• Adheres to procedural service level agreements while maintaining annual quality assurance accuracy rating of 95% or better.


• Demonstrates comprehension of loan servicing compliance, proactively integrating regulations to daily work.


• Supports User Acceptance Testing (UAT) applying knowledge of the business needs, performs testing, and provides appropriate documentation.


• Provides exceptional customer care to students and colleagues accepting ownership of issues and questions.


• Actively participates in team meetings, special projects, and other duties as assigned.  


• Seeks areas of continuous improvement and opportunities for automation, system enhancements and cost reductions.


• Flexible in adapting to changes, new procedures, assignments, and perspectives within a continually evolving organization, while upholding excellence and prioritizing the student experience.


• Successfully completes trainings to maintain access for vendors, federal agencies, and banking systems.


• Exhibits TEACH values while remaining receptive to constructive feedback from mentor/supervisors throughout the development journey.


• Provides best practices and collaborates effectively with peers to reach team goals.


• Actively works on professional and personal development.


• Completes other duties as assigned.

Qualifications

• Bachelor’s degree preferred.


• Knowledge of higher education and 3+ years of bursar, accounts receivable or related experience required.


• 1+ years of higher education consumer collections experience preferred.


• Strong understanding of payment processing and financial systems.


• Outstanding customer services skills with 1+ year experience required.


• Ability to work independently and collaboratively in a fast-paced remote environment.


• Self-motivated individual demonstrating high level of interpersonal, critical thinking, communication, time management, organizational, engagement, public speaking, and analytical skills.


• Must be a self-starter with the ability to prioritize effectively.


• Proficient in Microsoft Office: Excel, Outlook, and Word, various web-based applications, and database software.


• Ability to represent Student Account Administrative team and functions in department wide meetings.


• Proven ability to meet service level agreements (SLAs) and ensure projects are completed timely.

• 401(k) and Roth Plan w/match


• Medical, Dental and Vision Coverage


• Paid Parental Leave


• Health Advocacy Service


• Family and Domestic Partner Coverage


• Tax Savings Account (FSA and HSA)


• Short-Term/Long-Term Disability Coverage


• Life, Accident, AD&D, Critical Illness Insurance


• Fertility Coverage


• Wellness Programs


• Volunteer Time Off


• Remote and Flex Work Options


• Technology Stipend


• Paid Tuition Program


• Auto/Homeowners, Pet and Legal Insurance


• Exclusive Discount Programs


• Adoption Assistance 


• Career Development Programs


• Mental Health Care Programs


• Family Care Services


• 2nd.MD, a virtual expert medical consultation service

-    Bachelor’s degree preferred. 
-    Knowledge of higher education and 3+ years of bursar, accounts receivable or related experience required. 
-    1+ years of higher education consumer collections experience preferred. 
-    Strong understanding of payment processing and financial systems. 
-    Outstanding customer services skills with 1+ year experience required. 
-    Ability to work independently and collaboratively in a fast-paced remote environment.
-    Self-motivated individual demonstrating high level of interpersonal, critical thinking, communication, time management, organizational, engagement, public speaking, and analytical skills.
-    Must be a self-starter with the ability to prioritize effectively.
-    Proficient in Microsoft Office: Excel, Outlook, and Word, various web-based applications, and database software.
-    Ability to represent Student Account Administrative team and functions in department wide meetings.
-    Proven ability to meet service level agreements (SLAs) and ensure projects are completed timely.