The Reservationist handles incoming calls received via an automated call distribution (ACD) system regarding scheduling of transportation and all other details of customer trips.
This position is located at our office in Reno, NV
What will your job look like?
Answer incoming ACD calls for customers – passengers, vendors, and clients
Handle daily scheduling of trips by documenting trip request and selecting the most appropriate vendor
Utilize correct coding and documentation procedures
Report issues, unusual trip circumstances, and efficiency of vendor operations to team lead for prompt resolution
Acquire and maintain in-depth knowledge of, and adhere to, established protocols and procedures
Provide courteous and prompt response to all transportation requests and adopt proper use of terminology
Demonstrate sincere personal commitment to promptness, reliability and quality work
Acquire and maintain in-depth knowledge of MTM Transits Transportation Provider Network
All you need is:
High school diploma or G.E.D. equivalent
Ability to type 30 wpm or greater
Previous data entry, 10-key experience, preferred
Must possess a valid driver’s license
Even better if you have:
Exemplary verbal and written communication
Excellent organizational and multi-tasking skills
Ability to make solid judgment decisions
Ability to acquire and maintain in-depth knowledge of department processes, policies, and procedures
Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
Ability to maintain high level of confidentiality
Regular attendance is required
MTM Transit Incentives:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Short term and Long term disability
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Leadership Mentoring Opportunities
Pay: $17.42/HR
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net
