Job Details - 9:30pm-6:00am Description Job Summary: Responsible for supervising the training of all personnel assigned to the contract in accordance with cleaning quality standards. Position requires strong interpersonal skills and compassion and respect for persons with disabilities.Essential Functions:
Comply with all Agency policies and procedures and follow contract specifications
Maintain a positive relationship with staff members
Observe, supervise, and provide feedback to all Technicians to ensure accurate job completion
Personally, observe work performed during their shift
Supervise and evaluate both technicians assigned to the contract floor care program and other technicians who operate cleaning machines in the cleaning process
Train and inspect the work of technicians to ensure their performance supports satisfactory completion of contract requirements in accordance with their assigned positions
Train technicians on machine operation, floor techniques (based on SOP) and other relevant training
Coordinate with Training Manager and Technology Manager to ensure training is up-to-date and meets contract specifications
Ensure work assignments meet or exceed contract requirements. Make necessary changes in custodial staff/work force to complete all work assignments according to time lines and schedules
Identify sub-standard cleaning procedures, processes, and misuse of equipment/materials and assist in correcting any deficiencies found
Take necessary steps/action to improve the quality of work that is identified by MAA Inspectors or Elliott Reports as substandard/unsatisfactory and ensure that corrective action is taken to fix deficiencies
Perform periodic floor gloss readings and as requested
Perform floor, high elevation cleaning, and restroom floor inspections. Report findings to Technology Manager.
Act as back-up Technology Manager when needed.
Establishes and maintains positive relationships with government facility staff
Ensure time schedules are met for performance of the floor care program, high elevation cleaning, and other machine operated cleaning programs
Perform pre and post inspection of equipment to make sure it is operational; tag and report needed repairs to Equipment/Supply Manager
Report equipment down time problems and provide the Project Manager with frequent status report on the use and condition of equipment
Troubleshoot cleaning equipment and work with Equipment/Supply Manager on service calls
Supervise the autonomous scrubber machine program
Collect usage data/records on autonomous scrubber machines and on floor care program. Provide information to the Technology Manager
Communicate with Technology Manager in order to provide information regarding utilization, review decisions, and ensure compliance with policies and procedures
Comply with, all floor care/stone care program standard operating procedures
Process personnel paperwork ensuring it is accurate and complete
Review and submit leave requests daily to the Technology Manager
Review time and attendance weekly
Ensure timely, accurate completion of evaluations and employee communications
Ensure technicians accurately complete and submit vital daily, weekly, and monthly reports required by either Chimes or MAA
Implement and supervise the inclement and emergency operational plans for shift
Provide technicians with SIDA rules/regulations, recent tenant information advisories, and news from the MAA regarding safety policies and procedures
Discipline technicians as required
Comply with MAA's rules for the site, security and safety guidelines and Chimes Rules For The Workplace and ensures other employees do the same
Observe BWI Security Procedures for unescorted access privileges to the Security Identification Display Area (SIDA) and ensure that all others follow the procedures
Instruct technicians on new and improved policies/procedures that support employee training, issuance of uniforms, incentives, and process improvements
Ensure technicians comply with the safety policies and procedures established by Chimes Human Resource Office/Training Office or Project Manager
Ensure compliance with dress code and personal hygiene standards for self and staff
Comply with and ensure staff compliance with all building and security requirements
Work cooperatively with HR to sustain employment for individuals with disabilities
Pass and comply with CPR/First Aid training and OSHA training
Secondary Functions:
Serves as a liaison with community agencies and job coaches to aid Chimes employees
Assists in the planning and implementation of staff development programs
Assumes other duties, responsibilities, and special projects as needed
*Duties, responsibilities, and tasks may change at any time with or without noticePhysical Abilities Needed to Meet Work Demands:
Ability to stand or walk for long periods of time
Ability to go up and down stairs
Ability to reach above the head, bend, kneel, stoop, and crawl
Ability to lift, carry, and push up to 50 lbs. as needed
Ability to work in dusty spaces or adverse weather conditions
Ability to see details on the floor, above the head, or on surfaces
Job Competencies Needed for Success on the Job:
Ability to work independently and collaboratively with others
Ability to maintain confidentiality
Ability to communicate effectively with employees and government staff
Ability to work in a constant state of alertness and with safety always in mind
Ability to supervise and develop others
Ability to make decisions and solve problems
Ability to plan, implement, organize, and prioritize
Ability to be flexible and dedicated to quality and customer service
Ability to manage multiple tasks effectively
Ability to react immediately to emergency situations
Ability to analyze data and recommend corrective action
Ability to read, write, and speak (communicate and relate information) English
Ability to use technology for completion of specified job duties
Ability to manipulate numbers
Ability to maintain and submit reports, logs, and other paperwork in a timely manner
Ability to act with integrity and ethical standards in job performance
Ability to understand and apply technical written material
Ability to understand and comply with safety procedures and environmental requirements
Ability to operate machinery without posing a safety hazard to self or others
Ability to use and care for equipment and cleaning supplies properly
Ability to complete tasks in a timely manner with numerous interruptions
Ability to attend work regularly and remain on site for scheduled shift
Ability to work a flexible schedule as required
Ability to attend and participate in training and work related meetings
Ability to demonstrate integrity and ethical standards in job performance
Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
Ability to provide guidance, direction, and technical support
Ability to comply with all building, security, and company policies and procedures
Other requirements:
Valid driver's license from state of residence and ability to drive
License must have been valid for at least 3 years
If driving a 15 passenger van, must be at least 25 years old
Acceptable driving record as determined by Agency's insurance carrier and by Chimes DC policies and procedures
Essential Personnel:This position is designated as essential. This means that when the facility is facedwith an institutional emergency, employees in this position may be required to remain at theirwork location or to report to work to protect, recover, and continue operations at the facility. Education:
High School diploma or equivalent
Valid CPR/FA certification preferred
Knowledge of green cleaning principles and CIMS certification requirements
Knowledge of electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMS
Knowledge of regulatory standards, hospital standards, and facility management
Knowledge about regulations for SDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens
Experience:
Two (2) years recent experience within the last four (4) years in directing cleaning type operations in a supervisory capacity for buildings of the approximate size and occupancy levels of the building to be cleaned under this contract.
Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications
Notes:
At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience
What's in it for you?Total Rewards (For Full-Time Employees = >30 hours/week):
Medical, Dental, and Vision Insurance
Flexible Spending Accounts
Life Insurance
Disability Insurance
Paid Time Off
403(b) with Company Match
Transportation Subsidy
Employee Recognition Programs
Referral Bonus opportunities
And More!
Want to learn more?To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.#cmd410
