Job ID: 2024-7184 Type: Regular Full-Time # of Openings: 1 Category: Information Technology Cumming
Overview
At Cumming Group, you will work on some of the world's most exciting projects in a dynamic environment where your success is measured by the impact you make. We are one of the fastest-growing project and cost management consultancies in the United States, as reflected in our top 20 ranking in ENR. With over 50 offices globally, an extremely diverse project portfolio, and double-digit year-over-year revenue growth, the opportunities to make your mark are limitless!
In this role, you will be a member of our diverse group services team which houses human resources, accounting/finance, marketing, business development, IT, and administration. We are not your average 'overhead' department — instead, we build and implement creative strategies that are in line with business objectives while providing best-in-class support to the company at large... and we do so proudly!
We are currently hiring a PC Technician to be based in our office in Columbia, SC. This is an entry level position and will provide internal support to our growing organization. The PC Technician will be responsible for imaging, configuring, and shipping in-house Windows 10 laptops following company processes and checklists. This includes installing and troubleshooting software, troubleshooting hardware issues, replacing components or coordinating with computer vendors to arrange for warranty repair.
Responsibilities
Image, configure and ship Windows 10 laptops.
Follow company processes and checklists to complete tasks consistently an accurately.
Configure Microsoft Office 365, including Outlook, Teams, and OneDrive.
Install 3rd party software.
Update the inventory system in relationship to the equipment being processed.
Work within our I.T. ticketing system to update laptop deployment tickets assigned to you.
Communicate via Email, MS Teams, ticketing system, phone, and in person within our I.T. team as well as Team Members across our company.
As needed, remote into Team Members computers while on the phone with them to assist with final setup, software installs, troubleshooting and resolving issues.
Use Active Directory and Azure Active Directory to retrieve information, assign permissions, reset passwords, etc.
Create shipping labels using UPS WorldShip, box laptops, peripherals, and other equipment.
Inspect, test, troubleshoot and repair basic laptop hardware issues, such as: replacing batteries, drives, memory, and occasionally keyboards fans, and LCD panels.
Work with hardware vendors over the phone to troubleshoot issues or arrange for warranty repairs.
Accurately document instances of hardware failure, repair, installation, and removal.
Work in an I.T. helpdesk environment, including learning troubleshooting skills to assist with helpdesk matters.
Escalate tickets as necessary.
Additional duties may include processing, shipping and receiving of cell phones, computer accessories, printers, etc.
Qualifications
High School diploma or evidence of equivalent educational proficiency required. Additional professional coursework in computer science preferred.
A+ certification preferred.
Previous experience in an IT helpdesk environment preferred.
Strong knowledge of Windows 10, Microsoft Office 365, including Outlook, Teams, and OneDrive.
Familiarity with Active Directory and Azure preferred.
Ability to read, understand, and follow technical written processes, balanced with creative problem solving.
Previous experience staging and deploying Windows 10 computers preferred but not required.
Good general computer knowledge.
Strong troubleshooting skills.
Ability to multi-task, prioritize and work efficiently.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to work from home on occasion or as needed
Have more questions? Chat with a Recruiter on our careers website! It takes five minutes to apply to this job and we will provide feedback within five business days.
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Cumming Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
