A Regional Manager (RM) has a pivotal role in achieving business results through people by bridging retail strategic objectives to branch behaviors and deliverables. The RM is the primary coach and advisor to the branch manager (BM) to ensure that business processes and an exceptional customer experience are being implemented consistently. As a leader, the RM drives regional and branch performance, sales growth, and customer satisfaction through visible leadership, performance management, key partnerships, and problem resolution. The RM demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve.
Key Accountabilities, Responsibilities and Expectations:
Create strategic plans aligned with growing shareholder value through market share growth, operation efficiency, and revenue enhancement measured quarterly.
Build a strong, successful, diverse, and effective team to deliver an exceptional customer experience. Lead the consultative sales process and enhance operation strength to grow market share and revenue monthly.
Foster community involvement through networking, maintaining COI relationships, and developing CRA opportunities; positioning Civista Bank as a trusted financial provider.
Dedicate time and energy to ongoing personal and professional growth through active learning via development plans inspected quarterly.
Expand consumer and business relationships through partnered visits with branch leadership.
Maintain a high level of communication and follow-up with internal and external customers.
Regular touch-base with branch leadership to observe, develop and mentor branch teams, and to review branch scorecards, operational reports, and customer service surveys.
Support and exemplify an exceptional customer experience within the branches; achieve monthly, quarterly and yearly customer satisfaction metrics.
Be a technology leader. Understand and encourage the use of technology in every day banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking etc.
Requirements:
Qualifications, Knowledge and Skills:
Demonstrate the ability to lead, coach, motivate and develop staff.
6 years' experience in retail or in branch banking environment.
Proven track record of sales and new business development in conjunction with meeting/exceeding individual and team sales goals.
Excellent oral, written and presentation skills
Multiple branch management experience required.
Bachelor's Degree preferred.
High School diploma or equivalent required.
Physical Requirements:
Work involves eye strain due to the constant use of computer screens, reading of reports and so forth.
Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
Work involves lifting and moving files of up to 50 lbs.
Work involves ability to read, hear, write, and communicate professionally both in person and via telephone.
Work involves some travel to attend meetings, training, and so forth.
