Job Description:

Company

Federal Reserve Bank of Atlanta

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH® (Automated Clearing House), Check Services, and the FedNow® Service. In 2020, we undertook a strategic effort to transform FRFS from a product and support office framework to a national, enterprise-focused organization. The enterprise structure integrated the prior retail, wholesale, cash, and customer relations product and support offices into a new organization, which was further joined by the FedNow team in early 2024. Our North Star strategy, with the new structure, is to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of financial institutions across the United States. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, seek to provide a more robust and unified customer experience across our financial service offerings, and create new career growth opportunities for FRFS staff.

We are seeking leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation. To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community.

Position Summary: With limited oversight, plans and leads programs that are typically high profile and have highly visible objectives where the program’s success or failure will create significant risks for the Federal Reserve System (FRS). Directly or indirectly leads the activities of project managers, large cross-functional/matrixed project teams, which may include managing team members virtually, and/or from multiple entities. Demonstrates mastery of program management principles and is relied upon to provide thought leadership on program management approaches. Applies expertise to significantly influence direction and objectives. Utilizes knowledge of latest trends related to information technology and program/project management to identify and apply qualitative and quantitative best practices and tools for program execution and management.

Key Responsibilities:

• Helps define program governance and oversight to control the achievement of the program’s vision and to establish accountability and ownership for tracking and delivering intended benefits. Applies program planning based on the program’s component projects’ plans and schedules. Aligns individual project plans and strategies to the larger program vision to achieve macro-level benefits and results. Identifies cross-project dependencies and develops program risk mitigation strategies.


• Ensures adherence to Enterprise Program Management Standards and applies Performance and Benefits Management processes to the program lifecycle.


• Demonstrates strong initiative and leadership skills with ability to lead the activities of project managers, large cross-functional/matrixed project teams, which may include managing team members virtually, and/or from multiple entities. Utilizes a macro- level view of multiple projects and understanding of project details to apply strong decision-making skills.


• Manages projects by outlining project requirements in terms of resources, equipment, time and costs. Responsible for development of business requirements and overall project plans. Assigns projects to project managers and/or project coordinators as appropriate and monitors their progress. Communicates project progress, findings, output and deployment plans to senior leadership and all constituents.


• Leads (directly and indirectly) interrelated project teams in execution of multiple projects. Confers with and advises team participants on policies and procedures, priorities and methods. Consults with personnel in other business areas to coordinate activities. Responsible for administrative functions in managing the team and project milestone deliverables.


• Applies strong critical thinking skills to understand the big picture for programs, including dependencies among various projects, systems and processes, as well as downstream impacts of changes. Demonstrates mastery in detecting and mitigating risks, as well as implementing appropriate risk mitigation strategies. Effectively uses big picture viewpoint to identify and negotiate adjustments to allocation of work across different projects, releases and/or phases, and remove barriers.


• Ensures new products and upgrades comply and conform to the latest industry rules and regulations and Federal Reserve policy and procedures. Remains current on emerging payments issues through Federal Reserves and other industry research, seminars, and workshops. Supports efforts to educate the industry and/or Reserve Banks regarding various financial services topics and initiatives.


• Chairs or provides leadership to System work groups and staff throughout the System to foster communication, influence decisions and collaborate on best practices. Includes coordinating with internal and external resources for the planning, development and implementation of new services or enhancements to existing services.


• Actively contributes to the continuous improvement of processes, procedures and tools supporting project and portfolio management.

Education: Bachelor's Degree or 4 years equivalent experience; Bachelor's Degree preferred

Experience: Minimum of 8 years of project management experience, including two years of leadership and management over programs with proven ability to effectively deliver program results and benefits and influence/guide executive level management on strategic and tactical objectives.

Qualifications:

• Strong knowledge of payments/financial services industry


• Strong analytical skills


• Strong verbal and written skills


• Strong organizational and time management skills


• Strong team building skills


• Strong project management


• Knowledge of technology platforms


• Knowledge of Microsoft Office applications


• Federal Reserve Financial Services Systems (functional and/or technical expertise)


• (Project Management Professional) PMP Certification (preferred)


• (Accredited ACH Professional) AAP Certification (preferred)


• (Accredited Payments Risk Professional) APRP Certification (preferred)


• (National Check Professional) NCP Certification (Preferred)


• Scaled Agile certifications (preferred)

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)


• 401K match, and a fully funded pension plan


• Paid vacation and holidays; flexible work environment


• Generously subsidized public transportation


• Annual tuition reimbursement


• Professional development programs, training and conferences


• And more…

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, rush jobs, change in workload or technological developments).

The Federal Reserve Bank of Atlanta is an equal opportunity employer.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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