Consistently demonstrates professionalism and genuine courtesy behaviors with every customer interaction
Conducts themselves in a professional manner that fosters a positive work environment
Actively participates in one on ones with management and in group meetings
Supports all areas of the branch, other branches and the bank when needed
Assists customer needs in all channels including the teller line, branch lobby, online, email, by mail and by phone
Takes ownership of and helps resolve all customer issues and complaints
Proactively engages customers in comprehensive financial conversations and introduces products and services to meet their needs.
Assists customers in opening deposit accounts, safe deposit boxes and IRAs according to company procedures
Responsible for closing accounts, initiating wire transfer requests, issuing and replacing debit cards, ordering checks, assisting with fraud disputes, helping customers with online and mobile banking and various other account maintenance requests.
Timely clears any account exceptions
Performs bank teller functions including cashing checks, making deposits and withdrawals, accepting loan payments, processing night drop and mail deposits, handling commercial currency exchanges and issuing cashier’s checks, money orders and temporary checks
Assists with ordering branch currency, processing branch currency shipments and balancing vaults, devices, coin machines and teller drawers
Follows all bank policies and procedures and complies with all applicable laws and regulations
Opens and closes bank branch according to security procedures
Other duties and responsibilities as assigned
Knowledge, Skills, and Abilities
Knowledge of the Internet and Microsoft software, including Excel, Word, and Outlook
Detail oriented with strong organizational skills and sound judgment
Excellent communication skills to include listening, speaking, and writing in all situations
Ability to discern and effectively manage difficult or emotional customer situations; responding promptly to customer needs, while soliciting customer feedback to improve service
Ability to inspire the trust of others, while working confidentially, ethically, respectfully, and with integrity, regardless of cultural differences
Knowledge of safety and security procedures, reporting potentially unsafe conditions quickly
Education and/or Experience
High school diploma or general education degree (GED)
Customer Service, Teller, and previous banking experience preferred
Working Conditions
May be required to either sit or stand for long periods of time
May occasionally lift up to 25 pounds
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
NOTE: All statements reflect the general components considered necessary to describe the principal functions of the position as identified and shall not be considered as a detailed description of all the requirements that may be inherent in the position. Since it is difficult to identify all essential functions of a position because of changes in the workplace, the facility will review this Job Description periodically to ensure it is accurate and up to date.
