MISSION STATEMENT

Co-creating independence and dignity through the power of personal and workforce development

Position Duties:

Become a SME for core business systems (Finance, Point of Sale, Manufacturing ERP, HRIS and Salesforce).Learn and be able to perform system related job duties of key users across the agency.Serve as a liaison between users of key systems and 3rd party software/hardware vendors.Assure that sufficient end user security procedures are in place and followed for core business systems.Import of data and quality assurance of the imported dataDesign and manage the reporting environment, including data sources, security and metadataDesign, build and support the data warehouseKeep accurate hardware and software inventory.Perform system update and recovery operations when required.Assist the Vice President of Information Technology in set up and maintenance of the organizations disaster recovery and business continuity processes.In critical situations, provide end user help desk support for hardware, software and peripherals. Perform basic hardware repairs and upgrades as necessary.Assures all systems and software installations conform to corporate and departmental policies, standards and requirements.Document and follow IT processes and procedures, maintain a IT knowledgebase.Handle highly confidential information/material.Provides coverage for other members of the IT team when necessary.Perform system administration of agency systems.Perform other assignments and duties as required.