Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 5,100 properties with more than 838,000 rooms in 103 countries and territories. In the nearly 100 years since our founding, we have defined the hospitality industry and established a portfolio of 14 world-class brands, including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 69 million members in our award-winning customer loyalty program, Hilton Honors.
The Director of Saleswith Hotel Del Coronado assists the Commercial Director in the development, execution, monitoring and evaluation of group sales staff, as well as, group sales business opportunities. Responsible for individual & overall sales team room night/revenue goals.
DUTIES/RESPONSIBILITIES
Sales deployment plan development and collaboration with Commercial Director
Planning and execution of customer events. Coordinate group travel schedules.
Manage, collaborate and provide counsel to group sales personnel.
Provide superior service and a high level of cooperation to customers and team members throughout the Hotel.
Foster an atmosphere of communication, empathy, hard work and total team commitment.
Work with events and catering team members to develop solutions to customer issues or problems whether created by the Hotel (e.g. double booked meeting space, suite issues or an administrative error) or the customer (altered room block after contract signatory, requests for additional meeting space, attempts to re-negotiate contracts).
Lead RevMax meetings (along with the DORM) to achieve the best possible outcome given meeting space and guest room inventory available. Know when to (respectfully) say" no".
Business analysis skills (business evaluation, lead assignment).
Financial (P&L, group pace, group progress report).
SIP Goal Setting and SIP quarter-end reconciliation. Learn the SIP tool.
Develop annual and quarterly action plans with and for group sales.
Keep GRC 'free and clear" of outdated prospects that have been OTB too long. Maintain standards for coding of definite bookings (rate integrity, citywide, walk clause, etc.).
Handle market responsibilities.
Meet and exceed individual revenue goals.
Through hands-on participation and training (story-telling) assure that site inspections (discovery visit) are conducted in an enthusiastic, exciting and professional manner making sure that appropriate advance communication tools are employed so that the entire Hotel is on-board with the site visit.
Assure that all team members maintain an effective and consistent plan of correspondence and communication with all customers.
RESPONSE TIME - Establish standards and enforce.
DELPHI - Understand the significance of and lead the effort in development and rigid adherence to rules and regulations governing use of the sales mgt. system.
Sales Training - Identify opportunities to train sales team members to become better at what they do thereby leading to greater job satisfaction enhanced productivity.
Participate in industry-related organizations to represent the hotel and company.
Lead the team to think "outside the box" in developing new sales opportunities that offer increased revenue potential consistent with Hotel goals.
Set standards and code of conductwith Commercial Director.
Perform other tasks as assigned.
PERSONAL ATTRIBUTES:
Superior communication skills (verbal, public speaking and written)
Leadership skills - Ability to empathize, listen, motivate and identify high level performers.
Mentor/role model for the team.
Embraces and understands change.
Honest. High level of integrity.
Professional appearance.
Thrives in fast paced high-pressure situations.
Flexible with hours and days of work. Able to work all hours of the day. All days of the week.
Applies individuality to his/her commitment to the team and organization while building constructive and effective relationships
Exhibits respectful consideration of viewpoints, situations and ideas.
Enthusiasm/Energy. Has a passion for the business.
Possesses acute listening skills. Asks questions.
Creativity. Ability to initiate new ideas and/or apply old ideas in new ways.
Perception/sensitivity. Listen and hear the customer and just as importantly possesses the ability to "read between the lines".
QUALIFICATIONS
Five (5)+ years' experience in resort/hotel sales leadership role.
Luxury resort experience.
Business degree helpful.
Ability to relate well with others. Team focus.
Highly motivated, enthusiastic and willingness to accept constant challenge.
Ability to perform all job duties/responsibilities.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The annual salary range for this role is $170K-200K and is based on applicable and specialized experience and location.
