Description

Under minimal supervision, this position is responsible for participating or leading teams on enterprise-wide initiatives to completion to meet organization goals. This position is responsible for the development/optimization of performance and promoting process changes for the Reference Laboratory and Transfusion Service labs. This position supports, directs, plans, and coordinates using various assessment, audit, mapping tools, to provide expertise for the standardization of processes and procedures.

DUTIES AND RESPONSIBILITIES:

• Prepare presentations for senior leadership to provide project justification, status updates, value-add, gap analysis, risk analysis/mitigation or failure modes or effect analysis and sustainability indicators.


• Utilize and develop technical expertise as a Subject Matter Expert to improve and enhance operational processes across the enterprise.


• Participate in identifying and evaluating new products, devices, and methodologies to improve efficiency and harmonize functional processes across the enterprise.


• Serve as a Reference and Transfusion Service liaison as a network resource for other departments and divisions, as well as a Vitalant liaison with vendors.


• Participate in cost benefit analysis and resource management on an enterprise scale for project planning purposes.


• Provides input to management for strategic planning in order to meet changes in technology and services.


• Collaborates on the development and reviews the laboratory standard operating procedures to ensure accordance with regulatory standards. Works with the QRMA staff and appropriate management to ensure regulatory requirements are met.


• Participates in or leads laboratory projects across multiple operating units. This includes initial evaluation, cost benefit analysis/financial impact, resources management, implementation, and outcome review for short- and long-term projects.


• Remains abreast of changes and developments in the blood banking industry. Establishes and maintains a network of professional relationships.


• Develop software/functionality requirements in collaboration with RLTS field users of multiple software systems, which includes the development, validation and completion of various templates and software process flows for new testing requirements and new report requirements for data review.


• Serves as the customer liaison to help coordinate activities required for interface testing such as billing, test results, instruments, and future projects as they arise within Vitalant operations.


• Together with BECS, IT and Quality/Regulatory, prepares business cases for new software requests, enhancements, and new operational processes under consideration.


• Lead the RLTS Change Management process together with BECS, IT, Quality/Regulatory for software correction/fixes and future enhancements. Facilitate, track, and monitor these operational changes/decisions for operational impact to testing, technical, policy, procedures, training, and supplies.

Requirements

Knowledge/ Education

Bachelor's degree required.

Must satisfy CLIA requirements for High Complexity Testing required.

Knowledge of operations management processes including planning, organizing, and implementation required.

Knowledge of federal, state, and local regulations that affect business operations required.

Knowledge of all aspects of Blood Bank Technology to include areas of transfusion medicine, immunohematology, blood group genetics, management regulations, and standards required.

Licenses/ Certifications

Medical Technologist (MT) or Clinical Laboratory Scientist (CLS) certification required; Specialist in Blood Banking (SBB) preferred.

Experience

Five years of experience in Reference and Transfusion Service Lab testing required.

Skills/Abilities

Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.

Must be able to maintain confidentiality.

Must have analytical, statistical, personal organization, and problem-solving skills.

Able to organize, prioritize, and execute a variable workload and multiple priorities.

Effective oral and written business communication skills.

Ability to work in a team environment.

Ability to work effectively with all levels of staff and management and provide consistently high levels of customer service.

Ability to prioritize and execute multiple tasks and meet deadlines.

Must have proficient computer skills.

Ability to travel (15+%).