The Configuration Analyst will provide extensive customer-facing experience, serving as a configuration liaison to internal & external stakeholders. Some of the other duties include: Developing and maintaining configuration changes of company software applications based on business and customer requirements as well as planning and executing complex configuration tasks, defect mediation, and configuration testing within set deadlines. In addition, this role actively reviews and recommends changes to existing configuration processes and procedures to guarantee quality. The Configuration Analyst will work with their Configuration Manager to provide oversight to the configuration teams or similar resources within MHK’s Customer Care Organization.
Primary Responsibilities:
Must have the ability to understand requirement objectives and facilitate requirements-gathering activities, including meeting with client/ internal stakeholders to discuss existing functionality and enhancements
Participates in reviewing technical specifications with all teams and clients, driving requirement translation into detailed technical specifications.
Manages multiple consulting projects of varying complexity and ensures on-time and on-budget delivery for clients.
Serves as a configuration subject matter expert and escalation point for configuration-related issues.
Conduct System Impact Analysis with the current and newly proposed state.
Proactively communicate and collaborate with key stakeholders to analyze information needs and documentation needed.
Review and assist in the approval process of requirements, design specifications, physical solution design, functional requirements, prototypes, and system testing.
Negotiation and cost-Benefit analysis insights and should have experience in the creation of reports and Dashboards.
Review operational workflows of a high degree of complexity for multiple departments, identifying problems and developing improvements, modifications, and enhancements.
Document issues resolutions and write specific requirements for system changes and troubleshooting issues to ensure issues as identified, tracked, reported on, and resolved promptly, including creating test scenarios, testing data, and understanding outcomes.
Mentors the organization on Configuration Management concepts, policies, and procedures
Prepare configuration documentation and maintenance
Assist with managing the day-to-day activities of the process, including establishing priorities and work assignments
Assists in the management & maintenance of the Configuration Management Tools
Conducts scheduled confirmation audit reviews and recommendations
Engages with release management to ensure that the Configuration team can successfully execute the new Configuration functionality per the Solution
Contributes to the product roadmap
Provides work effort estimates based on requirements
Desired Competencies:
Customer Focus
Leadership
Communication Proficiency
Organizational Skills
Collaboration
Presentation Skills
Time Management
Quality Management
Problem Solving
Education/Experience/Skills:
1-2 years of experience preferably with a software vendor or in the healthcare or healthcare insurance industry, is desired. Willing to train the right candidate
Software configuration or development experience preferred
Ideally, experienced with Pharmacy Management, Utilization Management, or CAG.
SQL experience is a plus. JIRA experience preferred
Experienced in resource capacity planning, budgeting, and multi-customer support
Ability to organize team members and prioritize across multiple complex projects
Bachelor’s Degree is preferred but will accept equivalent experience.
Proven written and oral communication skills
Demonstrated team-building skills
Excellent verbal, analytical, organizational, and written skills
Ability to motivate teams and effectively manage personnel
MHK provides solutions that help health plans, PBMs, and health providers improve quality of care, increase their operational efficiency, maximize revenue, and meet critical compliance demands. Through integrated, cloud-based solutions, MHK equips managed-care organizations to improve member outcomes, quality of care, organizational compliance and business operations. Unlike other solutions that are fragmented and disjointed, MHK technology brings every care moment together, integrating with core systems, consolidating vital information, streamlining processes and automating workflows based on best practices. This unique approach helps our clients excel in a changing healthcare environment.
COMMITMENT TO DIVERSITY & INCLUSION
We are committed to cultivating and preserving a culture of inclusion and connectedness through collaboration. We grow and learn better together with a diverse team of employees. We welcome the unique contributions and the different perspectives of a diverse team. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at careers@mhk.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
