This position receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.
This is a full-time, hourly non-exempt position.
The starting wage is $15 - $17 per hour (dependent on experience)
The schedule for this position will be Monday - Friday, 8AM - 5PM. Working 1 Saturday per month is possible as needed by the business.
Job Description
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers
May be required to outside of normal schedule, including overtime, weekends, and holidays, as it may be necessary to fulfil the duties or the needs of the business.
Expected to have regular attendance for scheduled shifts, and to notify supervisor within a timely manner of absenteeism or tardiness
Job Qualifications
High school diploma, associate degree preferred
1-2 years of experience in a customer support role
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
