Job Description:

Available Title(s):

482CS-YN_CS_NPS - IT Customer Support - Entry

Business Title:

IT Customer Support - Entry

Employee Type:

Classified

Time Type:

Full time

Position Term:

12 Month

Position Details:

Summary of Duties:

Under general supervision provide telephone-based computer and network consulting: troubleshooting, technical support, and software instructional support services to faculty, staff, and students of Washington State University. This position contains a baseline understanding of principles and theory within areas of responsibility and is developing depth of knowledge and practical application. This position also supports the implementation of system wide projects and improvements through working on a project team. The position resolves problems requiring analysis and discernment of the most suitable solutions or processes available. Uses skills and abilities to complete routine tasks at the beginning, while growing toward completing tasks of increasing complexity. Uses basic understanding of the field to perform job duties, and applies learning to recommended options to address unusual situations. Assist lower level staff and temporary employees assigned to the IT Services Crimson Service Desk phones and walk-ins.

Required Qualifications:

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  A Bachelor's degree in a related technology field plus 1 year of professional experience. Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

  
  

Preferred Qualifications:

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  Proficient on multiple computing platforms/operating systems.

  
  


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  Experience working effectively within higher education.

  
  

Additional Information:

Area/College:

Crimson Service Desk

Department Name:

Information Technology Services

City, State, Zip:

Pullman, WA 99163

Department Link:

https://its.wsu.edu/

Monthly Salary:

Range 01iT | $4,948 to $6,656 (Step A - M) | Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28. WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For additional information, please review the summary of benefits offered by WSU for classified staff and Total Compensation.

Overtime Eligibility:

Overtime Eligible

FTE: 100%

This is a permanent position.

Posting Close Date:

Applicants must submit their completed application by Sunday, May 5, 2024 at 11:59 p.m.

Background Check:

This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Application Instructions:

Applicants must upload the following required documents to their online application. External candidates, please upload all documents in the "Resume/CV" section of your application. Internal candidates, please upload all documents in the "Resume/Cover Letter" section of your application. Documents may be submitted in one file or separate files. Applicants are encouraged to upload as a PDF if possible. Applicants will be requested to provide contact information for professional references within the online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

Required Documents:

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  Resume

  
  


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  Cover Letter

  
  

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.

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