The Consultant Care Specialist is responsible for diverse day-to-day consultant facing activity, to include: Inbound and outbound phone calls, consultant and recruiter directed emails, and consultant maintenance.The Consultant Care Specialist is responsible for diverse day-to-day consultant facing activity, to include: Inbound and outbound phone calls, consultant and recruiter directed emails, and consultant maintenance.The Consultant Care Specialist is responsible for diverse day-to-day consultant facing activity, to include: Inbound and outbound phone calls, consultant and recruiter directed emails, and consultant maintenance.
What We Offer
Responsibilities
Initiate outbound calls to consultants to learn about their consultant, client, and Oxford experiences, in an effort to provide superior customer service experience.
Answer inbound calls and emails to assist consultants with various inquiries, including escalated conflict resolution.
Act as an extension of our recruiting team to aid our consultants with their questions throughout the life cycle of their assignment at Oxford.
Act as an extension of our recruiting team to aid our consultants with questions before, during and after their assignments.
Respond to inquiries from management, clients, etc.
Provide project assistance/analysis as needed.
Handle research requests for detail/documentation as needed.
Other duties as assigned
Additional Responsibilities
Skills
Excellent organizational skills
Strong interpersonal and communications skills
Proven excellent customer service skills
Education
Bachelor's Level Degree in Business or Preferred
Experience
1-3 years of experience in a customer service role.
Detail oriented individual with excellent work/time organizational skills, as well as analytical and problem solving skills.
Prior outbound Call Center or Inside Sales Customer Service experience is
Work in a team environment as well as independently
Self-motivated to meet deadlines, multitask and prioritize
Competencies
Problem Solving
Customer Service
Customer Focus
Communication / Customer Service
Supervision
Salary Information: 45,000
Please contact careers@oxfordcorp.com if you are interested in this position.
Oxford is an Equal Employment Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Oxford will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Oxford provides holiday pay, paid time off, medical, dental, vision, life and disability benefit plans, flexible spending accounts, health savings accounts, employee tuition reimbursement, student debt assistance and a 401(k) Retirement Savings Plan. Oxford is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email staffbenefits@oxfordcorp.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
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Nearest Major Market: Boston
Job Segment: Employee Relations, Labor Relations, Call Center, Consultant, Consulting, Human Resources, Customer Service, Contract
