This is a unique opportunity where the expectation for the role is to work closely with a team as both a direct contributor (Systems Analyst) and servant leader (Scrum Master). The ideal candidate will have a deep understanding of Agile practices and mindset combined with the ability to participate as a member of the team by collaborating closely with the Product Owner to understand what is needed and the team to determine solutions and timelines. In the Scrum Master role, the candidate will facilitate Agile ceremonies using best practices from SAFe. An important part of this role is coaching on Agile practices and mindset through leading by example, feedback, and targeted training on concepts. The ability to cultivate and foster relationships within the team and outside of the team is another requirement for this role. In the Systems analyst role, a deep understanding of systems (people/processes and technology) is required with an emphasis on owning delivery and subject area expertise. The ability to take business requirements and translate them into user stories and acceptance criteria is a core capability of the role.
Qualities:
Analytical Skills:Candidate must have strong analytical skills and be able to recognize the needs of customers and create simple solutions that answer those needs.
Communication:Candidate must be able to clearly communicate their ideas to peers, stakeholders, and management.
Creativity:Creativity is needed to help invent new ways of approaching problems and developing innovative applications as well as bringing experience from other industries.
Customer-Service:If dealing directly with clients and customers, candidate would need good customer service skills and consultant mentality to answer questions and fix issues.
Attention to Detail:Applications have many parts and all must work together for the application to function.
Problem-Solving:As issues come up, candidate must be able to make decisions that move the project forward.
Teamwork:Candidate must work well with others as part of a distributed agile (SAFe) team of engineers, analysts, product owner, and scrum master.
Dependability:Candidate must be a go-to person from the products' functional knowledge perspective (In-Depth knowledge) and must be equally accountable during new system development or modification of the existing system.
Multi-Tasking:Candidate must be able to work on many projects at the same time effortlessly and should be able to separate different aspects of work very well.
Responsibilities:
Coaches team on Agile concepts, practices, mindset and metrics
Analyze designs and prepares application/system specifications for information systems solutions that address business needs and methods for testing and installing them.
Formulates and defines system scope and objectives based on user-defined needs.
Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.
Prepares detailed specifications, mapping specifications, business flow diagrams, gap analysis documentation from which system configuration will be done.
Analyzes and revises existing system logic and documentation as necessary.
Organizes and facilitates daily stand-up meetings, reviews, estimations, retrospectives, sprint, and release planning, demos, burndown tracking, and other Scrum-related meetings.
Owns team processes and balances the relationships between the Product Managers and the Product Owners.
Experience with Jirais a must. Additionally, experience withJira Align, andqTestwould be an asset.
Works with IT and business management to identify and specify the complex business requirements and processes, and in the application design, testing, and implementation process.
Coordinates the activities with other IT sections (e.g. engineering team and architects).
Responsible for writing test scenarios, test scripts, and testing if needed.
Seeks out, includes, analyzes and documents business and user needs and requirements, and translates into proper system requirement specifications.
Functions as subject matter expert for industry and system-related issues.
Possesses full knowledge of phases of systems analysis as relates to configuration, but also considers the business implications of the application of technology to the current and future business environment.
Hands-on experience writing database queries, No-SQL databases, preparing JSON/XML samples for affinity partners, modifying XML/JSON schema's and author/publish business rules using drools.
Knowledge of utilizing API clients such as Postman or SoapUI to run/analyze APIs. Responsible for writing basic rest API specifications if needed.
Qualifications:
Bachelor's degree in Computer Science or a related discipline.
At least six years of solid, diverse work experience in IT. Health insurance delivery, claims processing, enrollment processing or premium billing are desirable.
Ability to handle multiple competing priorities in a fast-paced environment.
Ability to collaborate with a team of Product Owners, Product Managers, Engineers and Architects to convert business requirements into technical specifications.
Adaptable and flexible to business demands.
Extensive problem-solving and analytical skills.
Excellent interpersonal communication skills.
One or more Agile certification(s) such as:Certified Scrum Master (CSM),SAFe Scrum Master (SSM), Agile Certified Professional (ACP) is preferred.
Knowledge and experience with multiple Agile delivery frameworks (e.g., Kanban,Scrum,SAFe) preferred.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
