Under the supervision of the site Practice Manager, provides administrative support to physicians in a high-volume ambulatory clinic setting, functioning as the primary interface between patients and providers. Emphasis is placed on the ability to stay organized and prioritize administrative tasks related to patient care. The role requires the management of confidential patient information, scheduling patient appointments, answering phones with the highest level of customer service, checking patients in and out of appointments, collecting copayments, and helping to manage incoming information via phone and fax. Will also require rooming patients, cleaning exam rooms and instruments, assisting with procedures, and other clinic duties as needed.



Qualifications

A high school diploma or a combination of education and experience is required.


Prefer 1 year of experience in a medical administrative support position within a busy medical site or department. Excellent verbal communication skills are required for the telephone, and interaction with patients and others, and strong organizational skills are a must.



EEO Statement

Massachusetts Eye and Ear is proud to be an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are made without regard to race, color, age, gender, gender identification, sexual orientation, religion, marital status, sex, pregnancy or conditions related to pregnancy, national origin/ancestry, citizenship, disability, military status, genetic information, or any other basis prohibited by law. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs.