This position will collaborate with internal stakeholders to design, develop, implement, and maintain the Customer Relationship Management (CRM) technical and product training content for the NAM Advanced Therapies (AT) /Diagnostic Imaging (DI) sales team. In addition, this role will facilitate technical, soft skills, virtual and live trainings.
KEY RESPONSIBILITIES:
Collaborates with AT/DI stakeholders to design materials and create content
Applies adult learning methodologies to design, develop and edit software and product training content
Plans, develops and conducts virtual and in person training programs for the CRM tool
Facilitates monthly coffee hours for the CRM tool to help answer user questions
Writes scripts for video and audio content
Prepares course assessments, surveys, quick reference guides and facilitator guides
Analyzes, updates, and refines existing training content
Performs quality control
Works with technical staff to troubleshoot problems reported by users
EDUCATION, EXPERIENCE AND SKILLS:
Bachelor's degree in Instructional Design, Education or related field. Master's degree preferred
5-7 years of experience in instructional design and technical training facilitation
Expert knowledge of Oracle Sales Cloud, Tacton CPQ or similar CRM system
Ability to use instructional design tools to create content including SCORM courses with expertise in Microsoft Office (especially PowerPoint) Articulate Storyline, Articulate Rise, Camtasia, Snagit
Comfortable and experienced in virtual and live facilitation of software training sessions. Experience in soft skills facilitation is a plus
Strong verbal and presentation skills as well as strong written and script writing/storyboarding skills
Excellent project management and organizational skills
Ability to prioritize and manage multiple simultaneous deadlines
Comfortable working independently and being accountable
Excellent written and oral communication skills, including the ability to effectively convey technical information to non-technical colleagues
Knowledge of learning management systems (LMS) is a plus
*LI-WC1
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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