JOB DESCRIPTION:

Inventory Management Service Rep

Reports to Sales Manager

JOB SUMMARY

Provide total bin management services for specified Hose Store customers. Provide quality customer service at customer site including specifying products, seeking additional business, and total customer satisfaction. Assist Territory Manager in training and special projects. Function as a contact for assigned accounts and provide exemplary customer service by taking appropriate actions to satisfy requirements promptly and accurately. Assure all requirements are met to keep the truck clean and in proper working order. Provide counter sales service at the Hose Stores as scheduled or requested.

ESSENTIAL FUNCTIONS

• Travel to customer locations, survey inventory, and replenish stock.

• Assist Territory Manager by identifying and prospecting new business opportunities at targeted accounts.

• Gather and ensure order and product accuracy for customer deliveries.

• Build strong customer relationships by understanding customers' businesses and identifying their specific needs.

• Perform service functions at customer's site including entering quotes and/or orders, helping resolve invoice problems, training, handling warranty claims, bin labeling, bin cleaning, and bin organizing.

• Responsible for maintaining truck records, meeting all DOT requirements, and scheduling truck maintenance.

• Process customer orders to meet company performance guidelines.

• Expedite open orders and provide delivery information for customers.

• Respond to inquiries about technical services and product training, product availability, pricing, credit terms, FOB terms, delivery, product selection & related information.

• Understand the needs of accounts and be able to match the right mix of products and services to satisfy them profitably.

• Review and recommend changes in stock levels for customers.

• Possess comprehensive knowledge of Cross Company's strategic plan and overall service capabilities and the value we provide for our customers and discuss them with assigned accounts and counter customers.

• Provide customer service support at Hose Stores as scheduled.

• Complete all assigned individual performance and development goals.

• Communicate all significant issues to appropriate teammates.

• Travel to customer locations and events as required.

• Perform various, miscellaneous tasks and projects as directed.

EDUCATION & EXPERIENCE

• 2-3 years industry-related experience with at least 1 of these years in a customer service or counter sales position

• Clean driving record

• High School diploma or GED required

REQUIRED BEHAVIORAL COMPETENCIES

• Servant Leadership

• Communicates Effectively

• Demonstrates Self Awareness and Self Management

• Customer Focus

• Team player

• Resilient and confident under pressure

• Courage

• Drives Results

• Instills Trust

• Ensures Accountability

• Problem Solving Abilities

REQUIRED FUNCTIONAL COMPETENCIES

• Recognize information required to properly specify a hose assembly or related part

• Excellent thread identification abilities

• Recommend the appropriate hose assembly or related part based on information furnished by the customer

• Read engineering drawing and dimensional specifications

• Use all HFG related equipment and ability to train customers

• Recognize major features, advantages, and benefits of our products

• Ability to clearly communicate value drivers to customers

• Pass Cross Hose Certification requirements and earn Parker Fluid Connector Group Certification PHYSICAL & MENTAL REQUIREMENTS

• Ability to drive a vehicle long distances and visit manufacturing facilities

• Ability to handle packages weighing 50 pounds or more

• Capacity to operate machinery

• Driver's License per DOT Requirements

DISCLAIMER

The job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. This document does not create an employment contract, implied or otherwise; employment in this job is an "at will" employment relationship.