$600.00 Sign On Bonus for New Employees (paid out in three installments)
About Upbring
At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who can’t speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness.
About New Life Residential Treatment Center
Many of the girls arrive at New Life after experiencing severe abuse or neglect. These courageous young women are between the ages of 11-17, and they begin to grow and heal through in-depth clinical therapy, personal development activities and spiritual care in a safe setting.
Girls stay an average of six to eight months and begin to feel a restored sense of hope in their futures – thanks to the support of New Life’s staff and therapists specializing in Trauma-Informed Care. Often during the healing process, girls discover special interests and talents and begin to live a healthy lifestyle. Many girls are either reunited with biological family or connected with a loving foster family after living at New Life.
What You'll Do
A Residential Shift Dorm Supervisor is responsible for supervising youth and ensures they have a therapeutic, supportive, and safe environment that meets their individualized needs for care and personal development. This is in accordance with Agency standards, state licensing standards, and other federal, state, and local regulations. The Residential Dorm Supervisor also oversees other residential support specialist duties as well as managing shift schedules.
Our Upbring staff members are servant-leaders in the pursuit of breaking the cycle of child abuse and empowering others to do the same through example while embodying our core values: We are Warriors. We are Servants. We are Family.
Responsibilities
We Are Warriors | We Set the Standards for Child Welfare
Work Standards
Oversee residential support staff assigned to shift in the execution of their assigned duties and adherence to administrative and programmed policies and procedures as directed by Program Manager and/or Manager on Duty
Ensure proper ration coverage on all shifts, including being in ratio, and communicate any needs or issues immediately to Program Manager and or Manager on Duty
Maintain proper ratio coverage by coordinating placement of staff or stepping into ratio until additional staff becomes available, as determined by the Program Manager, and communicate any needs or issues to Program Manger immediately
Assure a safe, therapeutic environment by monitoring dangerous situations and contraband, including random searches of youths' living space
Ensure that precautions, restrictions, and other safety interventions are being properly implemented during assigned shift
Ensures youth and Residential Support Specialists adhere to and follow the resident daily schedule
Oversee and provide direct supervision, interaction, and observation of all youth in their living spaces or common areas; always remain aware of the location of all youth during the shift
Serve as a positive role model for youth and direct care staff by demonstrating professionalism and good judgment
Maintain awareness of youth behavior and utilize the proper intervention and appropriate consequence in accordance with Agency policy and the youth’s individual treatment and behavior support plans; accurately document the behavior and intervention using the EVOLV system
Ensure safety, security and sanitation standards maintained in all work areas
Take an active role in continuous quality improvement methods and efforts, including acting as an agent to execute positive and proactive change when deemed appropriate
Prepare and attend supervision, dorm, team, and facility meetings as required
Complete required training hours per licensing standards
Train new staff and maintain per review documentation
Other duties and projects as assigned
Work as team player and exhibit professional behavior with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices
Actively participate in exhibiting cultural awareness and sensitivity when interacting with youth, parent(s)/guardian(s), staff, and the community
Developing & Engaging Others
Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance, ensure established program goals, and achieve operational excellence.
Conduct weekly check ins with residential support staffing
Organize and deliver regularly scheduled staff meetings to communicate present, on-going, and future updates of pertinent information, projects, and initiatives
Work closely with management team to interview, hire, and onboard new employees who are strong cultural fits for Upbring
Work in collaboration with leadership and the Organizational Development and Culture Team to arrange training; when needed, coordinate and/or provide in-service training for staff development
Regularly review employee performance, including goals and progress, to provide developmental feedback: use applicable agency development tools to facilitate growth and development in staff
Draft and issue the 90-day and annual evaluations, along with supporting documentation, as per established procedures; work in collaboration with staff to set goals during evaluation periods
Maintain an appropriate staffing level to ensure the needs of the persons served residents, ratio standards, and program goals are being met. work closely with management team to create and maintain work schedules to meet staffing and ratio needs for each shift
Communication
Coordinates and facilitates shift change for the on-coming Residential Support Specialists
Ensure shift progress notes are entered into EVOLV by Residential Support staff
Enter and review daily shift progress notes in the EVOLV system in a timely and professional manner
Verify that all entries are entered by residential support specialists including, but not limited to daily progress, occurrence, communication, personal restraint, precaution, and incidents, etc. (prior to end of shift)
Design, develop, coordinate, and schedule daily group sessions; oversee the facilitation
Train new staff and maintain cross checks on all entering of information in the dorms
Report and enter all incidents in a timely manner related to all campus violations, safety concerns or other urgent matters regarding youth and staff to program management (prior to end of the shift)
We Are Servants| We Help Others
Teamwork
Monitor the performance of residential support specialists assigned to shift and ensure compliance with administrative and programmatic policies and procedures directed by the Program Manager
Report performance concerns and/or problems to Program Manager
Ensure proper implementation of clinical interventions and strategies initiated by the treatment team and/or Program Manager
Work closely with the Program Manager to ensure the individualized treatment and personal development plans are properly implemented, followed, and managed as it relates to staff interaction with the youth, setting behavior limits and individual and group activities
Work with Residential Support Staff II by attending and participating in weekly staff meetings in the dorms
Assist with passing medication to youth in accordance with their treatment plan and as prescribed by the clinical team
Coordinate with youth on the unit and the interdisciplinary team to schedule all off-campus outings
Work closely with management, the program, and clinical staff to ensure program operations, goals and objectives are being met and the youth are receiving the highest quality of services and support
May be required to complete driving duties as driver and/or accompanying during transport. Subject to being designated as an authorized driver
Assist with the evacuation of youth and staff during emergency situations
Provide back-up services and assistance to other dorms/programs when needed
Immediately notify on-call therapist of any violations of safety code(s) by youth and/or other incidences that occur on or off facility
Immediately notify maintenance of any safety hazards that pertain to building or facility grounds; report any smell of gas, electrical outages and any alarms that are being triggered
Notify nurse and program manager of any injury a youth may have sustained or any allergic reaction to medication, food, etc., a youth may have and any restraint lasting longer than 60 minutes
We Are Family | We Are Passionate & Compassionate
Building Relationships
Accompany youth and participate in group therapy sessions for youth as needed
Teach, supervise, and assist youth in achieving their daily goals
Converse with youth to reinforce positive behavior and promote social interaction and community inclusion
Accompany and/or transport youth to appointments, outings and activities using established safety protocol
Develop and maintain a positive working relationship with the program and clinical management team and staff, youth, and volunteers to meet the needs of the youth and ensure the program goals and objectives are being met
Qualifications
Minimum Qualifications
High School Diploma or GED equivalent
Must be 21 years of age or older per licensing requirements
18 months of experience (9 months if a current/former Upbring RTC employee), in a residential care facility in direct care, eldercare, group home, or working with individuals with mental health and/or behavioral health related issues
Must have valid TX driver license and auto insurance to be designated as an authorized driver
Knowledge of behavior modification and therapeutic settings
Ability to provide conflict resolution and de-escalation methods and techniques to ensure the well-being and safety of youth
Strong communication skills, with demonstrated ability to write legibly in a concise and understandable manner
Strong time management skills with the ability to meet deadlines and complete tasks in a timely manner
Ability to work both in a team environment and independently
Ability to use good judgment, think and react rationally and calmly in difficult and stressful situations
Strong interpersonal skills with the ability to interact with a diverse staff and youth population
Proficient with basic computer skills, such as Microsoft Word, Excel, and Outlook
Preferred Qualifications
Bachelor’s degree in social work, Social Services, Human Services, or closely related field
2 years’ experience in residential care facility in direct care, eldercare, group home, or working with individuals with mental health and/or behavioral health related
Advanced knowledge of behavior modification and therapeutic settings
Perks at Upbring
Competitive PTO & paid holidays
Health, dental, vision insurance & more!
403(b) Plan
Employee Assistance Program
24/7 access to telemedicine and counseling services
Discounted Gym Memberships
Donated Leave Program
Physical Demands & Work Conditions
Requires working with a diverse population of youth with varying degrees of behaviors and trauma
Requires standing for long period of time
Lift, push, pull, move up to 125 lbs.
The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.
Diversity. Equity. Inclusion. Belonging
We are a diverse and inclusive organization that recognizes our strength is in the efforts of our selfless warriors. Honoring and recognizing the value and dignity of all individuals is the cornerstone of our agency. The more diverse the individuals, thought processes and lived experiences, the greater the opportunity is to combine unique perspectives to make a greater impact. Our trust, respect, and appreciation for one another is demonstrated through our communication, celebration of progress and relentless effort to be at our best to fulfill our mission to break the cycle of child abuse.
Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status.
