Call Queue (ability to answer basic Title questions, give claim updates and direct caller to correct party/team if applicable
Total Loss Packets (create, mail, or send electronically documents required per state guidelines)
Perform lienholder calls to secure payoff information, letters of guarantee and copy of title or any applicable documents
Initial calls to owners/insureds (these are customer specific tasks to inform owner of packet that will be mailed or electronically sent to them)
Follow-up calls to owners/insured to follow-up on needed documents or to correct documents if needed
Follow-up calls to lienholders for any applicable documents that are needed
Will be held to the internal cycle times and other auditable criteria
Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligations
Troubleshooting Pitney Bowes Relay Inserter and high-capacity printer
Review and complete State Specific forms Order and track Power of Attorneys documents for states that require physical documents
Other tasks as assigned by management
Required Skills and Experience
2 plus years of office customer service experience
High School degree or equivalent
Ability to analyze hardware and software problems
Ability to maintain, repair and install mailing equipment such as inserters, sorters, or comparable equipment
Ability to establish priorities and work under deadline pressures
Ability to work a flexible schedule with travel as required and overtime if needed
Ability to identify/analyze vehicle title documents within company and state guidelines
Complete familiarity within a Windows environment and basic knowledge of PC interaction with automated equipment
Ability to work closely with state DMV's and lienholder entities
Problem solver
Ability to multi-task
Basic 10-key proficiency
Ability to work in a fast-paced environment
Excellent communication and customer service skills
Basic math skills
Ability to delegate/prioritize workflow
Ability to work independently or in a team environment
The ability to perform frequent lifting and/or moving items up to 55lbs with or without accommodation