As a Customer Advisor you bring our mission to life by making meaningful connections with our senior aged customers and their care takers. You will assist with a wide variety of call types including billing, account support, conversational troubleshooting and helping our customers connect with their health and safety technology. A successful Customer Advisor is someone who displays empathy and compassion in every call through their attentive listening skills.
This role is hybrid, which means you must be located within a drivable distance to our Best Buy Health office in (San Antonio, TX, Novi, MI, or Reno, NV). You might be asked to come into the office up to 3 days per week.
What you’ll do
Respond to high volume of inbound calls from new and/or existing subscribers
You'll use empathic problem solving skills to troubleshoot and resolve various customer impacting issues such as billing, account, and product support
Protect customer information by adhering to all Federal and State regulations (i.e., CPNI, PCI, and HIPAA)
Meet daily, weekly, and monthly goals related to ensure quality assurance and customer satisfaction
Basic qualifications
Minimum 1 year of customer service and/or call center experience required
Preferred qualifications
Experience working in a fast-paced call center environment
Experience working in a technology industry
Experience working with Senior aged customers
What’s in it for you We offer extensive employee benefits and strive to continuously improve not only the customer experience, but also the employee experience. Whether working from home or on-site in one of our state-of-the-art Caring Centers, our leaders are here to support and help you grow your skills and career. Our benefits include:
Physical and mental well-being support via Best Buy Health Wellness Program
Comprehensive benefits including tuition reimbursement, caregiver support, and more
Generous Best Buy employee discount
About us Best Buy Health aims to enrich and save lives through technology and meaningful connections. Our strategy focuses on three main areas: consumer health products that help customers live healthier lives, device-based emergency response services for the active aging population, and virtual care offerings that help to connect patients and physicians.
As an Affirmative Action employer Best Buy Health is dedicated to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or applicant. Best Buy Health is committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement HERE
Reasonable Accommodation Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth, and related conditions. If you need a reasonable accommodation in the application process; to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Talent Acquisition at talent.acquisition@bestbuy.com.
Learn more about: Online “Know Your Rights” Posting, Pay Transparency Nondiscrimination Provision and Employee Rights – Executive Order 13496 HERE
