As our Senior Client Advisor on the Client Advisor - Commercial Lines Business Solutions, you'll successfully support a high volume book of business to our clienteleand work alongside tenured colleagues to gain experience and skill sets for professional growth:
Reviews client exposures, loss experience and current coverages and recommends appropriate products and services
Presents clients with accurate market data from appropriate resources to advice and counsel on complex risks
Provides proactive day-to-day client service by anticipating and evaluating client needs and responding to client questions and issues in person, over the phone or via email
Gathers information from client related to risk management needs, financial loss tolerance and evaluate and propose a variety of solutions to manage client's risk
Creates and presents renewal proposals to existing clients and conducts annual interactive Client Advisory reviews where appropriate
Understands, introduces and leverages the services of Private Client Services (PCS) Specialty Practices areas, as appropriate, including surplus lines placements
Conducts Client Advisory Reviews via face-to-face meetings. On larger or more complex clients a manager/colleague will be present
Ability to quote coverages for existing clients
Confidence in cultivating opportunities from within their client's centers of influence
Responsible for new business development of assigned book of business through referrals and expanding existing client programs
Builds relationships with clients, MMA PCSN colleagues and centers of influence that facilitate asking for and receiving high quality referrals that become clients
Accountable for client retention through delivery of exceptional client service
Negotiates with multiple insurance carriers to provide comprehensive coverage options for clients and prospects, while conforming to all laws, regulations and requirements governing the insurance industry
Implements and maintains a quality service plan ensuring the accuracy of binders, policies, and other relevant documents that are delivered to clients
Communicates client's risk solution and binding instructions to carriers
Utilizes the Agency Management System in an accurate and timely manner to enter and maintain all pertinent account information
Ensures that all regulatory requirements are met and complies with all internal policies and procedures
Escalates internal and external service concerns that clients may be experiencing to appropriate departments for action and prevention of further client impact
Our future colleague.
We'd love to meet you if your professional track record includes these skills:
3 - 5 years' insurance experience with High Net Worth clientele
Property & Casualty (P&C) License
Strong Commercial Lines Background
Client facing experience
Client service orientation with balance on managing expectations
Excellent verbal & written communication skills
Ability to maintain confidentiality and professionalism
Ability to adhere to policies, practices & procedures
Ability to work well in a team environment
Strong technical and computer skills (MS Office tools, etc.)
Flexibility to travel in the surrounding local area as client and company needs require
These additional qualifications are a plus, but not required to apply:
Bachelor's degree
P&C License
Professional designations a plus, e.g. CPCU, CIC, CPRIA, etc.
Previous experience with an Agency Management System preferredkey relationships with both admitted & Excess & Surplus markets.
We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid work
Charitable contribution match programs
Stock purchase opportunities
To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw
Follow us on social media to meet our colleagues and see what makes us tick:
The applicable base salary range for this role is $56,430 to $105,420. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other wellbeing programs as well as employee assistance programs.
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
