The Inside Sales Representative is responsible for providing pricing for quotes, and arranges the orders based on customer requests in a timely manner. The ISR always applies resourcefulness and strong attention to detail while converting inquiries into orders. Develops good relationships with both suppliers and customers.
Here are some of the great benefits that we offer:
Competitive wage
Sales Incentive Plan
Paid Vacation
Hybrid Work Schedule
Open to Relocation Assistance
3 medical plan options; including HDHP Plan with NO employee contributions and HSA seed money!
401k Plan; Pre-tax and Roth deferral options and fully vested company match
Comprehensive wellness programs including discounted gym memberships
Tuition reimbursement program
Flexibility with start and end times (depending on circumstances and position)
Protective personal equipment is provided or cost of purchase is reimbursed
Affinity group for women (dependent on location)
On the job training
Opportunity for career stability and growth!
RESPONSIBILITIES:
Monitors inventory and discusses upcoming requirements with any contract or hold and release
programs with current or new accounts developed.
Makes the prompt turnaround of quotes a priority.
Speaks to customers about developments and events (e.g. new / discontinuing products, increases
or decreases in manufacturing activity, etc.) that could impact our business and share this
information with the sales team.
Actively seeks new business from current customers as well as potential new customers.
Establish and maintain good day-to-day working relationships with customer contacts.
Enter all orders promptly as received, ensuring the accuracy of all relevant details (e.g.
specifications, processing requirements, shipping and handling, etc.).
Monitors the status of customers’ orders and intervenes as required to ensure on-time delivery.
Contacts customers to inform them as soon as it is determined that their order will be late or
incomplete and works with them to minimize the consequences of the service breakdown.
Be an advocate for the customer in dealings with various departments such as Credit, Production,
Operations, Shipping and Purchasing.
Performs all duties in a manner that is consistent with principles outlined in Samuel’s Customer Bill
of Rights.
Support and assist with customer satisfaction surveys
Maintains the appropriate gross margin performance expected in all accounts
Takes all relevant cost factors into consideration when developing quotes and ensure that quoted
prices will be sufficient to deliver expected gross margins. (e.g. shipping costs, handling costs etc.)
Reviews the profit performance of accounts on a regular basis and look for ways to improve. (e.g.
material utilization, processing set-ups, freight, etc.)
Takes personal accountability for the inventory position and performance of accounts.
Ensure Special Purchase Requisitions are placed as required to meet customer needs with
consideration to customer usage patterns and economic order quantities.
Reviews the total in-stock and on order position of accounts to anticipate potential excess and
aged inventory issues.
ROLE REQUIREMENTS:
Completion of post-secondary education, University / College education in Business or Marketing
preferred, or equivalent combination of education and 1 to 3 years of related inside sales experience.
Experience in metals is a plus.
Basic math skills especially using fractions is a must
Effective time management skills, ability to prioritize, able to work as a member of a team
Strong written and oral communication skills
Experience with Excel, Word, and Outlook. AS400 experience is a plus.
Previous interaction and experience working with customers
Drive, determination and ability to work both independently with little direction and as part of a
team.
EQUIPMENT KNOWLEDGE:
Familiarity with Computers, and computer software such as, (Word, Excel, Power Point, AS400 Sales, Microsoft Outlook), phone, calculator, company documentation as required.
PHYSICAL DEMANDS:
The role is primarily office-based and does not entail significant physical demands beyond typical office activities.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
The work environment is predominantly indoors, within an office setting. The Inside Sales Representative collaborates with colleagues from various departments and customers.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
