Job Description:

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!!
We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, *WA, WI & WY only)

Job Summary

Utilizes a balance of knowledge and approach focused on people, technology, and process. Provides guidance to a high performing technical team, which develops, administers and supports extremely complex automation deployment, validation and securing processes, in a highly secured environment. Team provides server and application support functions in highly virtual environment. Manages team with expert knowledge of Windows and Linux systems design based on best practices. Participates in and coordinates efforts for the design, architecture, implementation, and maintenance of highly available/highly secure computing environment.

Education & Experience

Required:

• Bachelor's degree in Business, Information Technology, Engineering or related field or equivalent experience
• 7+ cumulative year's experience with Microsoft and Linux Servers, Active Directory, networking, and operations experience in a medium or large environment
• 2-5 year's experience in a supervisor or lead role
• Knowledge of industry best practices for support and implementation of information systems
• Experience building end to end automation and remediation solutions, to include the establishment of new standards and processes in support of the new solutions
• Experience with the development, management and execution of automation DevOps pipelines and management scripts
• Experience with DevOps and Security automation tool sets
• Experience managing projects to completion with the ability to leverage individual talents for project success
• Qualified and/or certified in any of the following subjects:, Microsoft Operating System software, Linux Operating System software, cloud hosting inclusive of Azure and AWS, VMware ESX server, scripting, and one or more standard Microsoft BackOffice applications (i.e. Exchange, MOSS, SQL, SCCM, BizTalk etc.)

Preferred:

• Hands-on experience with hardware technologies server blade technologies, Storage Area Network, and server and storage virtualization
• Hands on experience with DevSecOps tools: Azure DevOps/Repo, CheckMarx, SonarCube, Azure Keystore, Chef, Jenkins, Nexus or similar applications
• Experience supporting a Call Center
• Experience in the Healthcare industry
• Experience supporting an environment with strict security requirements and standards
• Expert knowledge in one or more of the following areas: Windows, Linux, Active Directory, PKI, SCCM, automated server provisioning, patch management, OS/Application installation scripting, and networked systems

Key Responsibilities

• Manages a team that supports, maintains, designs, and implements complex and secure technical infrastructures through automated application deployment pipelines impacting hardware, and system software components in a public and private cloud environment.
• Responsible for architecting infrastructure and application deployments to achieve and maintain high availability and performance in a highly secure cloud environment.
• Manages a team that supports business-critical applications including but not limited to: customer portals, medical management system, API Management, warehousing and reporting, corporate support systems, core infrastructure, etc. through automated deployment, patching, code validation and security remediation.
• Provide recommendations for improvements or changes to the DevSecOps automated processes and/or the implementation of DevSecOps applications.
• Oversee deployment, configuration and ongoing administration of the DevSecOps tool set to include Azure DevOps/Repo, CheckMarx, SonarCube, Azure Keystore, Chef, Jenkins, Nexus or similar applications.
• Manages and tunes platforms to ensure expected availability, performance and security levels are achieved.
• Ensures that identified Security standards are enforced in all deployed infrastructure and applications and all applications are security patched on a monthly basis.
• Responsible for annual security audits and assessments, and maintaining security levels throughout year.
• Performs root cause analysis for service interruption recovery. Creates preventative measures on complex projects.
• Updates IT Director on all escalated issues.
• Interfaces with other facets of IT and key business stakeholders on projects.
• Creates and maintains system documentation and diagrams.
• Responsible for resolving Level III support requests escalated by the Service Desk.
• Maintains availability to support staff providing 24 x 7 x 365 support.
• Ensures systems usage is compliant with IT policies and procedures.
• Collaborates with consultants and partners to ensure IT project objectives are achieved.
• Ensures technology meets Business Continuity and Disaster Recovery objectives.
• Performs other duties as required.
• Regular and reliable attendance is required.

Competencies

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to develop unique and novel solutions to problems; view change as a necessity.

Creativity / Innovation: Ability to develop unique and novel solutions to problems; view change as a necessity.

Delegation Skills: Provide clear performance expectations for projects and ensure adequate access to resources for completion.

Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.

Leadership: Successfully manage different styles of employees; provide clear direction and effective coaching.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Technical Skills: Advanced analytic skills; advanced knowledge of performance metrics software; advanced knowledge of support operations, documentation, and procedures; advanced knowledge of systems, storage, and virtualization best practices and industry standards; thorough understanding of current Windows Operating System and Active Directory, with remote monitoring and management of system components; hands-on experience with server hardware technologies, understanding of storage systems architecture; advanced knowledge of AD, Network; expert knowledge of Exchange/messaging, Exchange, automated server provisioning, patch management, OS/Application scripting, and network administration; expertise with Enterprise application, infrastructure deployment, and change management (Large, distributed environments); automated deployment tools and scripting skills.

Working Conditions

Working Conditions:

• Works non-regular hours as required
• Works within a standard office environment, with minimal travel
• Extensive computer work with long periods of sitting
• US Citizenship required

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage


• Generous paid time off


• 401(k) Retirement Savings Plan (with matching)


• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance


• Tuition reimbursement


• Paid volunteer time

*Annual base salary for Colorado and Washington State residents: $124,000 - $138,000 depending on experience*

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

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