Ensure Time & Materials (T&M) and Project-related requests are delivered on time, striving to exceed client expectations
Receive and respond to client inquiries and work requests in a clear, professional, and timely manner, keeping clients informed as work progresses or issues arise
Direct communications with vendor technicians and suppliers to place orders and obtain status updates
Manage receipt and storage of deliverables through SharePoint/BOX
Manage check-in/check-out process of onsite technicians and assist technicians with scope of work and other job questions
Manage changes in scope and identify potential issues
Facilitate communication between our technicians and our clients
Document details of dispatches and tasks performed in the designated TailWind systems
Ensure accurate invoicing from various vendors.
Monitor procurement of materials
Requirements:
Excellent communication and customer service skills
Proficiency with Microsoft Office suite of PC tools Outlook, IM and the Internet
Flexible - must be available for variable day time shift work and for occasional on-call shifts
Ability to work in fast paced environment, multi-task, and meet deadlines
Professionalism, strong work ethic, confidentiality, and commitment to integrity
Self-starter with proven ability to work independently and with a team
Additional Info:
Pay range: $21-23/hr depending on experience level
Schedule: TRAINING : schedules between hours of 7am- 7pm (ie: 7am-4pm, 8am-5pm, 9am-6pm and 10am-7pm).
Location: HYBRID: rotating shifts after training
Type: Contract to hire on permanent
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
