Posted in Other 13 days ago.
Location: Benton, Maine
Job Description
Department:Desktop Systems AdministrationPay Rate Type:SalaryEmployee Type:Job Summary:The Endpoint Systems Administrator in Colby Information Technology Services (ITS) is part of the team that provides software lifecycle management and advanced support for Colby's endpoint devices, including Windows and Apple desktop and portable computers, tablets, and other online peripheral devices. The administrator is responsible for proactively and responsively developing, documenting, and maintaining processes and technologies associated with operating systems and related software installation, configuration, and management. As part of the endpoint administration team, the endpoint
systems administrator also provides advanced troubleshooting and support of College-owned computers and peripherals. As a part of the enterprise services team in the office of information technology services (ITS), endpoint systems administration is dedicated to operational excellence in information technology to the Colby community.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Maintain and provide expertise in operating systems, installed software, and overall system configuration of college-owned computers.
Configure and maintain various systems related to endpoint management, including:
Software updates, patching, and security software on college-owned endpoints and help to ensure safe computing practices
Printing services management software and endpoint configuration
Campus card transaction software and point-of-sale reader/register hardware configuration
Digital display hardware and software technologies such as AppleTV, Roku, and Screencloud
Monitor, manage, track, and report on requests, incidents, and problems, working with the ITS support center and other teams to ensure issues are addressed and resolved
Collaborate with ITS computer deployment teams to create and maintain standardized images and or workflows for newly deployed and reissued computers
Partner with ITS teams to identify systemic issues relating to endpoints and find solutions to those issues
Create, modify, and support the documentation of procedures and processes as they relate to the work of endpoint administration
Maintain peer relationships and awareness of industry standards in endpoint systems management
As a part of ITS, consistently work toward strategic goals and initiatives to provide forward-thinking and innovative solutions while achieving operational excellence
Perform additional duties within information technology services as assigned; duties, responsibilities, and activities in this position may change over time to meet the needs of the College
QUALIFICATIONS:
Bachelor's degree or the equivalent in education and experience is required
Three years of information technology support experience is required; experience working in a technical consulting capacity and previous team collaboration is desired
Experience troubleshooting operating system problems, researching through vendor and user group documents to determine best practice solutions, and implementing and verifying effective repairs is desired
Experience troubleshooting and supporting network connectivity, printer configuration and Windows domain architecture in support of computers and endpoint devices is desired
Experience creating and maintaining standardized images for newly deployed and reissued computers using deployment software platforms. Experience with Microsoft SCCM, MECM, or InTune as well as Jamf for MacOS is desired
Experience with Batch, Bash, Python scripting is desired
Experience configuring and maintaining firewalls and endpoint security software is desired
Experience with campus card and/or point-of-sale hardware, as well as Transact system software is desired
Effective oral and written communication skills with people of all technical levels
Ability to be self-motivated and work effectively under time constraints and to meet deadlines
Ability to work independently and as a member of a team, establish priorities, and work collaboratively as a member of a diverse community
KEY RELATIONSHIPS:
Reporting to the assistant director of endpoint administration, this position closely interacts with ITS colleagues and teams, in addition to frequent contact with faculty, staff, and students across the campus to achieve successful technology outcomes.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
The work environment characteristics described herein are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to perform the essential functions.
General open office and campus environment. Position involves sitting, although frequent movement is necessary. Walking, standing, bending, and twisting required. Computer usage involving repetitive hand/wrist motion is also necessary.
Colby College
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Colby College
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Colby College
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