Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking an Account Processor in Minneapolis, MN.

Responsibilities:

• Account Processor will perform a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area


• Duties may include entering new account information; Changing information on existing accounts; Recording transactions; Answering customer inquiries; Receiving, classifying, consolidating, and summarizing documents and information; Completing reports and providing administrative support


• Customer service duties such as answering customer inquiries, resolving customer problems, and responding to customer requests for information

REQUIREMENTS:

• High School diploma/GED or equivalent


• Two to three years of experience as a Telecommunications CSR

Preferred:

• One to two years of experience in roles focused on hardware or software technical support, telecommunications, or related industries


• One or two years of focused customer phone and email support highly desired


• General knowledge and understanding of the technical aspects of telecommunications equipment, systems, and vendor capabilities


• Good verbal and written communications skills


• Proficient computer skills using a variety of software packages including Microsoft Office applications


• Ability to manage multiple tasks/projects and deadlines simultaneously

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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