The Division of Pulmonary and Critical Care Medicine at Massachusetts General Hospital provides comprehensive care for the full range of respiratory conditions and diseases. We commit to provide the highest quality care to our patients and their families in a respectful, efficient, and safe environment; to communicate openly and directly; and to recognize and value the contributions of every individual. We are dedicated to advancing the treatment of pulmonary diseases through research and education. We strive for innovation, to work as a team, and to lead by example.
The triage nurse is a licensed registered nurse who participates in the plan of care to provide competent, compassionate and individualized nursing care to patients under the direction of a physician or advanced practice provider. The RN also facilitates safe and efficient practice operations and acts as a liaison to provide and ensure continuity of care for the patient and family.
Principal duties and responsibilities include:
Triage all clinical patient calls and messages, collecting all pertinent information regarding symptoms and acuity, to enable physicians to develop a timeline for plan of care
Schedule urgent sick visits as appropriate.
Provide clear, accurate, and timely documentation of all patient contact.
Collect specimens in clinic and instructs patient about specimen collection at home, as applicable
Performs other tests, procedures, and treatments within the RN scope of practice.
Administer medications/vaccines within scope of nursing practice
Perform oximetry and vital signs when appropriate.
Act as first responder for medical emergencies in clinic
Refill prescriptions for medications within scope of nursing practice
Assist DME coordinator as needed with prior authorizations for all durable medical equipment and various diagnostic test orders, including set up of home oxygen, nebulizers, CPAP, etc. to patients.
Provide guidance and assistance when needed to medical assistants completing prior authorizations for pulmonary medications.
Perform designated tasks to track test results and communicate results to patients for physician, if appropriate.
Work with the clinical director and practice manager to define standards of excellence for patient care
Participate in and contributes to performance improvement activities
May be asked to cover other sub-specialty RN positions in the department
Qualifications
Knowledge, skills and ability to assess patient/family needs
Ability to maintain effective working relationships with patients/families and staff
Excellent interpersonal, written and verbal communication skills
Current licensure as a registered nurse in the Commonwealth of Massachusetts
Bachelor's degree in Nursing required
2 or more years of nursing experience
Working conditions in an outpatient office setting with a shared office. Hybrid schedule optional, schedule is four 10-hr shifts.
EEO Statement
Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
