SERVICENOW CMDB CONSULTANT, (Clearance, Secret or Top Secret)

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Key Responsibilities

• Setting up a CMDB process comprising analysis, plan, design and implement phase.


• Manage all customer CMDB's end to end and run scheduled report outs.


• Provide configuration management support to multiple IT projects simultaneously.


• Possess comprehensive knowledge of the configuration management field and ability to complete difficult and complex assignments.


• Must have experience in implementing and using configuration management for multi-environment IT applications.


• Ability to implement and work on various IT Infra & Application using ServiceNow Discovery & Service Mapping is a prerequisite.

• Having deep knowledge of Business Service Maps and configure Availability reporting is a must

• Ability to engage customers and operation teams to resolve root cause issues in a positive, non-adversarial manner.


• Demonstrate proven leadership skills, be an independent performer and be able to deliver with minimal or no supervision.


• Should have experience in describing provisions for configuration identification, change control, configuration status accounting and configuration audits.


• Great organization skills to prioritize, follow up, deliver, and communicate status of assigned actions.


• Deep analytical skills to understand complex procedural problems, identify root causes and provide solutions.

US Citizenship required

Clearance: Secret or Top Secret

Experience and Skill required

• Analysis skills: Ability to evaluate the current environment, gather needs, and propose a recommended CM(Config Mgmt) solution


• Design/architect skills: Ability to define and design CM standards for the technology


• CM process skills: Ability to define manageable CM processes (check-out/check-in, merge, build, release, etc.) and implement them


• Scripting skills: Ability to automate major processes


• Basic networking skills: Knowledge of Infrastructure / Networking, Networking Protocols, WMI, Subnet masks, SNMP etc.


• Customer service and communication skills: Ability to work graciously with users while resolving their issues


• Training and facilitation skills: Ability to prepare CM technology and process training for users and the ability to deliver the training effectively.

Education

• Bachelors Degree or equivalent work experience in a related field (computer science, engineering)


• Experience level minimum of 3 years


• Specialized certifications a plus

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#unitedstates

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, Solutions Design, Testing & Automation, User Experience (UX)

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedstates

#technologyandsoftware

Job:
Engineering
Job Level:
TCP_02

States with Pay Range Requirement

The expected salary/wage range for a U.S. -based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html .

USD Annual Salary: $87,000.00 - $200,500.00

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .