Careers that Change Lives

This position has the responsibility and authority to drive, create and deliver service instructions for global field and depot service employees. This individual will be primarily responsible for creating and revising technical service content for cardiac surgery products.

This position is based in Brooklyn Park, MN and is required to be on-site as needed. Remote applicants will not be considered.

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

• Plans, develops, writes, and edits detailed technical instructions for Service & Repair technicians

• Produces PDF and HTML/web-based publications using a variety of tools

• Works with users, subject matter experts, and technical staff to gather data for documentation

• Researches and translates technical information into manuals and/or web-based documents for highly technical and less technical users

• Documents engineering processes and specifications

• Recommends formats responsive to technical and user requirements

• Produces products that conform to company documentation and quality assurance standards

Must Have: Minimum Requirements

Bachelors degree required, Technical writing or Engineering preferred

• Minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience

Nice to Have

• Experience working in a regulated environment, preferably in medical device

• Comfortable working with topic-based authoring in a content management system, specifically MadCap Flare

• Experience writing materials for Service & Repai r for complex, large-capital equipment, cardiac equipment preferred

• Able to work in the Adobe Creative Suite applications and Adobe FrameMaker

• Expertise in Microsoft Office applications

• Familiarity with Product Lifecycle Management systems such as Agile or Windchill

• Comfortable in a hybrid work environment, able to be in our Brooklyn Park facility as frequently as needed

• Able to work standard working hours

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager, recruiter or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)