Comprehensive knowledge of infrastructure and network topologies
Understanding of M365 cloud offerings
Cybersecurity conscious and conforming
Interpersonal skills
Able to explain technical details to non-technical personnel in a clear and coherent manner.
Guide and mentor junior team members.
Communicate clearly with both technical and non-technical team members.
Accept accountability and scheduling of tasks assigned.
Willing and able to accept and provide objective based criticism.
Observant and willing to express and adopt new ideas.
Job functions
Maintain facility's IT environment to ensure business continuity and progression.
Prepare relevant and concise written status update reports within established timeframe for IT team leads.
Liaison between the site clients/stakeholders and the rest of the IT team and their leads.
Install, configure, and deploy software/hardware.
Establish vendor relations and perform purchasing comparisons for goods and services.
Collaboration to perform maintenance activities such as upgrades, system patching, and backups.
Act as a link between end-users and higher tier advanced support as needed.
Coordinate with manufacturers, vendors, and service providers to ensure best possible outcome based on economics, schedule, and solution provided terms.
Ensure established policies and procedures are followed and adhered to while communicating anomalies accordingly.
Provide input and guidance towards the implementation of IT solutions.
Maintain accurate licensing, inventory, and maintenance contracts.
Assist with budgeting, including the purchase of new equipment and software and consequent billing review.
Ensure accurate and up to date records between local and online portal systems.
Promote continued utilization of IT service management solutions.
Other Qualifications
Past role as IT manager or similar position.
Experience with federal projects.
Project and time management skills.
Solid knowledge of IT systems and applications.
Exceptional attention to detail.
Excellent organizational and coordination abilities.
BS/BA in information technology or computer science is preferred.
Extensive experience working in a team-oriented, collaborative environment.