Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors and healthy living practices.

Ensures that all Wellness areas (i.e. main equipment floor, studios) are clean, orderly, welcoming, and adequately stocked to provide for members needs.

Recognizes and communicates efficiently with branch leaders and members when equipment is not in proper working order and reports any additional safety concerns immediately as they arise.

Makes members feel welcome by learning and using their names; assists members by finding answers to their questions.

Helps members to connect with one another to form friendships.

Scans membership cards of all entering the building; makes members feel welcome by learning and using their names when they enter and exit facility; grants access to facility

Provides information about the Y (including membership, program, facility, services, financial assistance, etc.) to callers, guests and members.

Processes membership sales, information updates, and program registrations as needed.

Assists branch leadership team in daily activities and special events as needed.

Attends all training and staff meetings as required.

Follows YMCA policies and procedures; responds to emergency situations.

Level 2 Duties Also Include The Following:

Demonstrates proper use of equipment in the wellness center; observes the members use of equipment and detects/corrects activities that may not contribute to goal achievement.

Leads new member onboarding programs that are specifically designed by the YMCA to support and build autonomy for participants across their lifespan (i.e. Iron Teens, Youth Conditioning, Wellness Coaching, Wellness Challenges, etc.)

Discusses goals and interests with members; provides recommendations for potential next steps at the Y in their journey through healthy living.

Supports members by checking in on their goal progress regularly (both formally and informally); documents the progress as needed using appropriate tools and/or databases.

Collaborates with Executive Director and Membership Lead to support MOD coverage at the branch.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 45 pounds. Specific vision abilities required by this job include close vision, and distance vision. The noise level in the work environment is usually moderate.